Nakia Short
Lexington,KY
Summary
Results-driven, highly competitive professional with leadership experience in fast-paced, high-accountability environments. Known for relentless work ethic, strong communication skills, and the ability to build trust quickly with customers and internal partners. Proven history of managing high volumes, owning outcomes, and executing under pressure. Seeking to leverage a strong performance mindset, coachability, and relationship-building skills as a Sales Representative with Total Quality Logistics.
Overview
1
1
Certification
Work History
Patient Observation Attendant & Shift Lead
Crothall Healthcare
Lexington, KY
- Owned shift-level execution, leading teams of 5-28 employees in a high-risk, fast-paced environment
- Acted as primary liaison between clinical staff, leadership, and support teams to ensure alignment and performance
- Managed staffing, prioritization, and real-time problem resolution under constant pressure
- Built trust rapidly through calm, confident, and persuasive communication
- Held team members accountable to standards while maintaining engagement and morale
Front Desk Agent
Tru by Hilton
Lexington, KY
- Managed high-volume guest interactions via phone and in-person, balancing service, sales, and operations
- Identified guest needs, overcame objections, and delivered solutions to drive satisfaction and loyalty
- Resolved escalated issues while protecting revenue, brand reputation, and guest retention
- Maintained accuracy handling payments, reservations, and confidential information
- Trained new hires on systems, service expectations, and customer engagement techniques
Customer Returns & Order Picking
Amazon Fulfillment Center
- Performed in a metrics-driven, quota-based environment with daily targets of 300-400 units
- Maintained urgency, accuracy, and efficiency across extended shifts
- Demonstrated resilience, discipline, and focus while meeting strict performance standards
Shift Leader
Papa John's
- Led shift execution by assigning roles, setting expectations, and driving performance during peak volume periods
- Managed inventory, ordering, cash handling, and nightly reporting with full accountability
- Resolved customer issues through persuasive communication while protecting profitability
- Coached and developed team members, improving consistency, speed, and execution
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
12.2025
Skills
- Relationship-based selling
- High-volume communication
- Objection handling and negotiation
- Competitive mindset
- Accountability and ownership
- Time management
- Leadership and coaching
- Fast-paced execution
- Client retention strategies
- Pipeline management
- Coachable attitude
- Performance tracking
- Adaptability
Certification
ServSafe Certified
Timeline
Patient Observation Attendant & Shift Lead
Crothall Healthcare
Front Desk Agent
Tru by Hilton
Customer Returns & Order Picking
Amazon Fulfillment Center
Shift Leader
Papa John's
Bachelor of Science - Forensic Psychology
Southern New Hampshire University