Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakira Frederick

Yardley ,PA

Summary

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Overview

9
9
years of professional experience

Work History

Customer Service Agent Representative

Worldwide Flight Services
Trenton, NJ
09.2022 - Current

Facilitated customer interactions on behalf of Frontier Airlines under a third-party agreement.

Managed passenger check-in process on the main level, ensuring timely boarding procedures.

Ensured passenger compliance with baggage requirements.

Assess risk factors to maintain a hazard-free environment.

Managed boarding procedures ensuring smooth operations.

Cleaned plane by changing trash and vacuuming.

Coordinated seating to maintain balance on board.

Monitored boarding process to confirm adult supervision for young flyers.

Supported vision-impaired individuals during the pre-boarding process.

Made announcements via intercom.

Utilized free time for operational improvements and training.

Booked travel tickets for non-traveling individuals seeking to purchase.

Retail Sales Associate

Marshalls
Moorestown, NJ
05.2021 - 02.2022

Managed the queue efficiently.

Merchandised and processed incoming technology products.

Developed high-demand items such as mounts and audio devices.

Stacked a variety of totes for optimal organization.

Upheld high standards of tidiness in customer waiting areas.

Supported smooth distribution process.

Adhered to mandatory mask policy during shifts.

Cashier

Taco Bell
Ewing, NJ
11.2015 - 02.2017

Facilitated customer interactions on behalf of Frontier Airlines under a third-party agreement.

Managed passenger check-in process on the main level, ensuring timely boarding procedures.

Ensured passenger compliance with baggage requirements.

Assess risk factors to maintain a hazard-free environment.

Managed boarding procedures ensuring smooth operations.

Cleaned plane by changing trash and vacuuming.

Coordinated seating to maintain balance on board.

Monitored boarding process to confirm adult supervision for young flyers.

Supported vision-impaired individuals during the pre-boarding process.

Made announcements via intercom.

Utilized free time for operational improvements and training.

Booked travel tickets for non-traveling individuals seeking to purchase.

Pre-Processor

ETS
Trenton, NJ
05.2019 - 06.2019

Prepared test materials for further processing.

Updated status of booklets and answer sheets accordingly.

Categorized variously colored and wrapped test materials.

Ensured efficient flow of filled totes.

Verified scanning accuracy before handling materials.

Selected submit option to proceed to the next section.

Packer

Amazon
Robbinsville, NJ
10.2018 - 03.2019

Assembled packaging for requested items.

Ensured labeled orders were ready for shipment.

Cashier

Wendy's
Hamilton, NJ
05.2018 - 09.2018

Handled cash transactions at both front and back window registers.

Juggled cleaning duties and sandwich preparation seamlessly.

Maintained cleanliness of restrooms, tables, chairs, and floors.

Operated sandwich and fry stations occasionally.

Sales Associate

JCPenney
Lawrenceville, NJ
12.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma - High

Daylight/Twilight High School
Trenton, NJ

Skills

    Culinary Expertise

Timeline

Customer Service Agent Representative

Worldwide Flight Services
09.2022 - Current

Retail Sales Associate

Marshalls
05.2021 - 02.2022

Pre-Processor

ETS
05.2019 - 06.2019

Packer

Amazon
10.2018 - 03.2019

Cashier

Wendy's
05.2018 - 09.2018

Sales Associate

JCPenney
12.2017 - 01.2018

Cashier

Taco Bell
11.2015 - 02.2017

High School Diploma - High

Daylight/Twilight High School

Nakira Frederick