Nakira Triplett
Account Representative
Wilmington,DE
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional, polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Great history of quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Ready to help team achieve company goals. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Collections Account Representative
Harris And Harris/DOR
Wilmington, DE
03.2023 - Current
- Resolve and collect over 100 unpaid tax debts from individuals and businesses
- Assist delinquent tax filers set up debt repayment methods
- Maintain detailed reporting of tax receivable
- Analyze tax data and prepare statistical reports
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls
- Met with taxpayers and to address and resolve concerns
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Participated in cross-functional teams tasked with improving internal processes related to billing, invoicing, and collections procedures.
Collections Account Representative
Navient Solutions/DOR
Wilmington, DE
02.2022 - 03.2023
- Resolve and collect over 100 unpaid tax debts from individuals and businesses
- Assist delinquent tax filers set up debt repayment methods
- Maintain detailed reporting of tax receivable
- Analyze tax data and prepare statistical reports
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls
- Met with taxpayers and to address and resolve concerns
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Participated in cross-functional teams tasked with improving internal processes related to billing, invoicing, and collections procedures.
Store Associate/Pricer
Christmas Tree Shops
Wilmington, DE
10.2020 - 02.2022
- Greeting customers, solving inquiries, arranging displays, offering information about products, demonstrating features, and maintaining store area clean and organized
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions between 10%-90% off
Title Clerk
Lloyd Faster Auto Tags
Chester, PA
05.2021 - 08.2021
- Perform general clerical tasks, such as filing, data entry, and copying, make copies of all relevant title paperwork, organize documents, and send this packet to customer
- Calculated and remitted state sales tax, service and other charges
- Organized and prepared tax and title documents to transfer ownership of property
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents
- Received and processed paperwork for titles, new license plates and renewals
- Examined and verified over 30 titles weekly
Home Health Care Aide
Comforcare
West Chester, PA
07.2020 - 04.2021
- Assist over 3 residents with daily living and provision of fun, safe and engaging activities to ensure that their days are happy and fulfilling.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Home Health Aide
Addus HealthCare, Inc
Wilmington, CA
06.2019 - 09.2019
- Assist between 3-6 residents with daily living and provision of fun, safe and engaging activities to ensure that their days are happy and fulfilling
- Offered patients and families emotional support and instruction in preparing healthy meals
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Patient Engagement Specialist
Gentle Touch Smiles Dentistry
Wilmington, CA
01.2019 - 06.2019
- Independent living and adaptation to disability or illness
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Provided mobility assistance such as walking and regular exercising
- Completed entries in log books, journals and care plans to accurately document and report patient progress, Welcomes and greets all patients and visitors
- Keep area clean and organized
- Respond to dentist when call on walkie talkie
- Get patients/children ready for when dentist are ready for them Register new patients
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Confirmed appointments, communicated with clients and updated client records
- Managed and answered over 25 central telephone system calls
- Scheduled and confirmed appointments and meetings for senior management team.
Cashier
Walt's Chicken
Wilmington, DE
08.2017 - 01.2019
- Greet customers, record orders, and serve food and beverages with consistently positive and helpful attitude
- Input over 100 orders day into point-of-sale system and accept payment using credit card or cash, calculate change accurately and quickly
- Communicate effectively with team members
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Concord High School
Wilmington, DE 08.2013 - 2017.06
Skills
Automated Account Review
undefinedTimeline
Collections Account Representative
Harris And Harris/DOR
03.2023 - Current
Collections Account Representative
Navient Solutions/DOR
02.2022 - 03.2023
Title Clerk
Lloyd Faster Auto Tags
05.2021 - 08.2021
Store Associate/Pricer
Christmas Tree Shops
10.2020 - 02.2022
Home Health Care Aide
Comforcare
07.2020 - 04.2021
Home Health Aide
Addus HealthCare, Inc
06.2019 - 09.2019
Patient Engagement Specialist
Gentle Touch Smiles Dentistry
01.2019 - 06.2019
Cashier
Walt's Chicken
08.2017 - 01.2019
High School Diploma -
Concord High School
08.2013 - 2017.06
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