Nakisha West
Batesville ,Arkansas
Summary
Driven professional with a proven track record at Kroger, enhancing customer satisfaction and streamlining checkout processes. Expert in cash management and customer service, demonstrating exceptional multitasking abilities and problem-solving skills. Achieved a significant decrease in queue times, fostering positive customer relations and team efficiency.
Overview
2025
2025
years of professional experience
Work History
Clerk
Presto
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Cashier
Kroger
Batesville, AR
10.2013 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Delivery Driver
Door Dash
Lawrence, KS
04.2020 - 06.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Secretary
Midwest Doors LLC
Lawrence, KS
01.2006 - 01.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed filing system, entered data and completed other clerical tasks.
Education
Diploma - General Studies
Lawrence High School
Lawrence, KS01.2006
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Time Management
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Organizational Skills
- Customer Service
- Professional and mature
- Teamwork and Collaboration
- Staff Training
- Written Communication
- Conflict Resolution
- Decision-Making
- Invoice Processing
- Active Listening
Timeline
Delivery Driver
Door Dash
04.2020 - 06.2020
Cashier
Kroger
10.2013 - Current
Secretary
Midwest Doors LLC
01.2006 - 01.2008
Clerk
Presto
Diploma - General Studies
Lawrence High School