Nakita Munoz
San Jose ,CA
Summary
Bilingual Medical Assistant with extensive experience in delivering high-quality patient care and adhering to established medical standards. Demonstrated skills in effective communication, customer service, and adaptability in fast-paced healthcare settings. Proven ability to foster a safe and supportive environment for patients while promoting teamwork in healthcare delivery.
Overview
12
12
years of professional experience
Work History
Patient Flow Coordinator
Stanford Healthcare
01.2023 - Current
- Oversaw appointment scheduling and patient flow to optimize operational efficiency.
- Managed patient follow-up visit scheduling to ensure seamless continuity of care.
- Coordinated scheduling of diagnostic tests and radiological appointments to support operational workflows. Assisted in managing appointment logistics to create positive patient experiences. Worked with medical staff to synchronize testing schedules with patient requirements.
- Resolved CRM inquiries efficiently to enhance customer satisfaction.
- Monitored and evaluated patient vitals to guarantee optimal health outcomes during injection administration.
- Managed incoming call operations and ensured precise routing to optimize communication flow.
- Facilitated timely acquisition of medical records while ensuring adherence to healthcare regulations.
- Executed insurance verification processes to ensure accurate patient billing.
Supervisor
Starbucks Coffee Company
05.2016 - 01.2023
- Facilitated team development by providing constructive feedback on performance and expectations.
- Developed and implemented effective shift plans to optimize team member alignment and enhance operational efficiency.
- Monitored compliance of associates with company policies and procedures regarding cleanliness, customer care, record keeping, cash handling, safe verification, and daily deposits.
- Assisted customers with orders and inquiries. Supported team members in maintaining store cleanliness. Contributed to a positive customer experience through friendly service.
Health Aide
Health Aide
04.2014 - 08.2015
- Provided support and personal services, enabling patients to stay in homes
- Monitored patient condition by taking measurements of temperature and blood pressure
- Advised on nutrition, exercise, and supporting activities of daily living
- Administered prescribed medications according to physicians' orders
- Transported clients and served as support person for doctors' appointments
- Bay Area
Education
General Education Diploma - undefined
San Jose, Ca12.2013
Skills
- Data retrieval
- Healthcare support
- Verbal communication
- Insurance eligibility check
- Epic proficiency
LANGUAGES
English Advanced
Spanish Advanced
INTERESTS
I am a compassionate person dedicated to the patient experience. I strive to grow and explore new ways to be of service to everyone I meet.
TRAINING / COURSES
- BLS certified
- Medical Assistant Certification
Timeline
Patient Flow Coordinator
Stanford Healthcare
01.2023 - Current
Supervisor
Starbucks Coffee Company
05.2016 - 01.2023
Health Aide
Health Aide
04.2014 - 08.2015