Nakiya Cole Fraser

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

• Increased product knowledge through continuous training, resulting in improved sales performance.
• Responded to customers within required turnaround times.
• Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
• Documented details of calls and customer interactions.

.

• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Collaborated with teacher to create customized classroom environment integral to students' needs.