NAKIYA HILL
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Ashley Furniture Distribution Center
Memphis, Tn
08.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and order status updates.
- Processed returns and exchanges efficiently while maintaining customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with warehouse staff to ensure timely order fulfillment.
Healthcare Customer Service Representative
Teleperformance
Memphis, TN
07.2023 - 08.2025
- Answered phones and responded to customer inquiries, ensuring professional and helpful interactions.
- Educated clients on claims processes and coverage options.
- Educated clients on claims processes and coverage options to enhance understanding and satisfaction.
- Listen to customer questions and concerns, providing accurate and timely information about products, services, and policies.
- Answer phones and respond to customer inquiries in a professional and helpful manner.
- Directed complex customer issues to the appropriate departments for resolution.
- Maintain a positive and professional demeanor in all customer interactions
- Assisted customers with inquiries about healthcare services and benefits, facilitating informed decision-making.
Caregiver/Personal Assistant
Cornerstone Caregiving
Memphis, TN
08.2022 - 07.2023
- Assisted with bathing, dressing, grooming, promoting personal hygiene and dignity.
- Assist with bathing, dressing, grooming, ensuring personal hygiene and dignity.
- Support mobility, aiding in walking, transfers, and safe navigation.
- Prepare meals, adhering to dietary needs and preferences for optimal nutrition.
- Provided toileting assistance, ensuring cleanliness and comfort.
- Delivered high-quality care, enhancing client satisfaction through effective communication and problem-solving.
Material Handler
Amazon Warehouse
Memphis, TN
10.2021 - 09.2022
- Sorted and stored inventory in designated locations to optimize retrieval.
- Maintained accurate inventory records to support efficient stock management.
- Received incoming shipments and verified accuracy against paperwork.
Night Shift Manager
Subway
Memphis, TN
01.2020 - 10.2021
- Led team in maintaining cleanliness and operational efficiency to improve customer satisfaction.
- Led team to maintain cleanliness and efficiency, increasing customer satisfaction.
- Resolved customer complaints, enhancing store reputation and customer loyalty.
- Resolved customer complaints to strengthen store reputation and build customer loyalty.
- Facilitated effective team collaboration, enhancing service efficiency and fostering a positive work culture.
- Facilitated team collaboration to improve service efficiency and create a positive work culture.
Cashier/Customer Service
Popeye's Restaurants
Memphis, TN
05.2019 - 06.2020
- Communicated clearly with customers to enhance dining experience.
- Engages customers with a positive attitude, ensuring a welcoming environment while accurately processing transactions.
- Accurately processed transactions, contributing to seamless operations and fostering a positive customer experience.
- Communicate clearly with customers, improving their dining experience.
- Collaborated with team members to maintain clean, organized workspace, fostering a a welcoming environment for patrons.
Education
BACHELORS DEGREE - EDUACATION
University of Memphis
Memphis 05.2026 - 07.2026
Skills
- Customer Service
- Order Processing
- Order Tracking
- Product Knowledge
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Problem Resolution
- Conflict Resolution
- Organizational skills
- Team Management
- Communication skills
- Customer service
Certification
- Pharmacy Technician License, 05/01/23, Present
- Driver's License
Timeline
BACHELORS DEGREE - EDUACATION
University of Memphis
05.2026 - 07.2026
Customer Service Representative
Ashley Furniture Distribution Center
08.2025 - Current
Healthcare Customer Service Representative
Teleperformance
07.2023 - 08.2025
Caregiver/Personal Assistant
Cornerstone Caregiving
08.2022 - 07.2023
Material Handler
Amazon Warehouse
10.2021 - 09.2022
Night Shift Manager
Subway
01.2020 - 10.2021
Cashier/Customer Service
Popeye's Restaurants
05.2019 - 06.2020