Overview
Work History
Timeline
Generic

Nakiyya Davis

Douglasville,GA

Overview

7
7
years of professional experience

Work History

Customer Service Representative Team Lead

Levis Strauss & Co
Sacramento, CA
07.2023 - 10.2025
  • Assisted customers with product selection and order processing systems.
  • Maintained a positive work environment through effective communication strategies.
  • Resolved escalated customer complaints in a timely manner.
  • Analyzed customer feedback data to identify trends and develop strategies for improvement.
  • Served as primary point of contact for all internal and external inquiries regarding the department's services.
  • Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
  • Assessed team workloads to ensure adequate coverage during peak periods of demand.

Customer Care Specialist

Gap Inc Direct
Rocklin, CA
03.2021 - 05.2023
  • Resolved customer complaints by identifying issues and recommending solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed returns and exchanges according to company policies and procedures.
  • Provided product knowledge to enhance customer shopping experiences on the website.
  • Collaborated with team members to improve service processes and customer satisfaction.
  • Documented customer feedback to support continuous improvement initiatives at Gap Inc Direct.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Processed customer payments and updated billing records.

Stylist Sales Associate

Reebok Outlet
Locust Grove, GA
08.2018 - 05.2019
  • Processed transactions accurately at the point of sale.
  • Assisted customers in selecting athletic apparel and footwear.
  • Educated customers on Reebok products and their benefits.
  • Managed inventory levels and restocked items as needed.
  • Handled customer inquiries and resolved issues promptly.
  • Assisted customers in selecting clothing items based on their individual needs and preferences.

Timeline

Customer Service Representative Team Lead

Levis Strauss & Co
07.2023 - 10.2025

Customer Care Specialist

Gap Inc Direct
03.2021 - 05.2023

Stylist Sales Associate

Reebok Outlet
08.2018 - 05.2019
Nakiyya Davis