Nakiyya Davis
Douglasville,GA
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Levis Strauss & Co
Sacramento, CA
07.2023 - 10.2025
- Assisted customers with product selection and order processing systems.
- Maintained a positive work environment through effective communication strategies.
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer feedback data to identify trends and develop strategies for improvement.
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
- Assessed team workloads to ensure adequate coverage during peak periods of demand.
Customer Care Specialist
Gap Inc Direct
Rocklin, CA
03.2021 - 05.2023
- Resolved customer complaints by identifying issues and recommending solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed returns and exchanges according to company policies and procedures.
- Provided product knowledge to enhance customer shopping experiences on the website.
- Collaborated with team members to improve service processes and customer satisfaction.
- Documented customer feedback to support continuous improvement initiatives at Gap Inc Direct.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Processed customer payments and updated billing records.
Stylist Sales Associate
Reebok Outlet
Locust Grove, GA
08.2018 - 05.2019
- Processed transactions accurately at the point of sale.
- Assisted customers in selecting athletic apparel and footwear.
- Educated customers on Reebok products and their benefits.
- Managed inventory levels and restocked items as needed.
- Handled customer inquiries and resolved issues promptly.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
Timeline
Customer Service Representative Team Lead
Levis Strauss & Co
07.2023 - 10.2025
Customer Care Specialist
Gap Inc Direct
03.2021 - 05.2023
Stylist Sales Associate
Reebok Outlet
08.2018 - 05.2019