Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Nala Hughes

Novant Health, Inc
Charlotte,NC
1
Certification
4
years of professional experience

Compassionate healthcare professional and Health Systems Management student with hands-on experience in patient support and healthcare operations. Expertise in insurance processing, patient communication, scheduling coordination, Epic, and HIPAA compliance. Committed to enhancing patient-centered healthcare delivery through effective coordination and access.

Work History

Pharmacy Technician

1 Year 3 Months
Novant Health, Inc | 07.2025 - Current
  • Delivered patient-focused pharmacy support by adhering to established protocols, safety procedures, and HIPAA regulations.
  • Assisted nurses and healthcare providers with non-clinical medication-related inquiries and coordinated patient needs.
  • Utilize pharmacy software systems to manage patient records and streamline prescription processing tasks.
  • Communicate professionally with patients and healthcare team members to address questions and resolve issues.
  • Review and interpret medication orders to support accurate pharmacy operations.

Lead Cashier/Data Entry Pharmacy Technician

2 Years 9 Months
Cannon Pharmacy | 10.2022 - 07.2025
  • Processed private and public insurance claims, facilitating patient access to medications and medical supplies.
  • Assisted patients with questions regarding insurance coverage, prescriptions, and pharmacy services.
  • Coordinated communication among patients, pharmacy staff, and healthcare providers to effectively address patient needs.
  • Managed patient information while maintaining HIPAA compliance and confidentiality.
  • Coordinated schedules for 10+ staff members, ensuring adequate coverage and smooth daily operations.
  • Maintained accurate inventory records and managed ordering and receiving while adhering to weekly budget requirements.
  • Trained new employees on company procedures, protocols, and role responsibilities.
  • Provided compassionate customer service and resolved patient concerns in a professional and timely manner.

Education

Bachelor of Science - Health System Managment

University of North Carolina At Charlotte | Charlotte, NC | 12-2027
  • American Medical Women's Association Member
  • Intersectional Justice Alliance Member

Diploma - Pharmacy Technician

Davidson-Davie Community College | Thomasville, NC | 05-2025

Skills

Insurance Verification
Epic
HIPAA compliance
Scheduling Coordination
Health Communication
Team collaboration

Certification

  • CPhT - Certified Pharmacy Technician (PTCB, 2024)

Timeline

Pharmacy Technician

Novant Health, Inc
07.2025 - CurrentRead More

Lead Cashier/Data Entry Pharmacy Technician

Cannon Pharmacy
10.2022 - 07.2025Read More

University of North Carolina At Charlotte

Bachelor of Science from Health System Managment
Read More

Davidson-Davie Community College

Diploma from Pharmacy Technician
Read More
Nala Hughes