Nala Lee
Vadnais Heights,MN
Summary
Detail-oriented and empathetic administrative professional with healthcare and customer service experience seeking an Eligibility Specialist position. Skilled in managing sensitive data, assisting diverse clients, and delivering high-quality clerical support. Bilingual in English and Hmong, with a passion for helping individuals navigate complex systems with care and accuracy.
Overview
5
5
years of professional experience
Work History
Health Unit Coordinator
MN Health Fairview – St. John's Hospital
02.2021 - 06.2021
- Coordinated patient admissions, discharges, and transfers.
- Maintain accurate medical records and handle the release of information.
- Communicate effectively with patients, families, and staff.
- Enter patient data, manage supply orders, and complete clerical tasks.
- Ensured HIPAA compliance and confidentiality in all processes.
- Recognized and escalated potential issues to avoid service disruption.
Fulfillment Associate
Target
11.2019 - 01.2021
- Efficiently processed and prepared customer orders.
- Provided friendly and helpful service during customer interactions.
- Maintained communication with supervisors to ensure workflow accuracy.
- Follow company standards for safety, quality, and performance.
Teacher Assistant
Nativity Early Learning Center
11.2018 - 03.2019
- Supported educational activities and ensured classroom safety.
- Built positive relationships with families through daily communication.
- Maintain a clean and organized learning environment.
Deposit Processing Operations Specialist
U.S. Bank
10.2016 - 09.2018
- Received, recorded, and reconciled check vouchers and foreign currency deposits.
- Ensured accuracy between physical deposits and internal systems.
- Conducted due diligence and research to resolve discrepancies.
- Maintain compliance by completing required state training sessions.
- Performed high-volume 10-key numerical data entry with strong attention to detail.
Education
Health Unit Coordinator Program - undefined
Hennepin Technical College
Minneapolis, MN12.2020
High School Diploma - undefined
Central High School
St. Paul, MN06.2013
Skills
- Bilingual: English & Hmong
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
- Case documentation & recordkeeping
- Patient/customer intake coordination
- Communication & interpersonal skills
- Data entry & attention to detail
- Confidentiality & HIPAA compliance
- Problem-solving & adaptability
Timeline
Health Unit Coordinator
MN Health Fairview – St. John's Hospital
02.2021 - 06.2021
Fulfillment Associate
Target
11.2019 - 01.2021
Teacher Assistant
Nativity Early Learning Center
11.2018 - 03.2019
Deposit Processing Operations Specialist
U.S. Bank
10.2016 - 09.2018
Health Unit Coordinator Program - undefined
Hennepin Technical College
High School Diploma - undefined
Central High School