Nala Emani Sparks Jones
Detroit,MI
Summary
Dynamic professional with a robust background at Tj Maxx Dept Store, excelling in customer service and conflict mediation. Demonstrated expertise in enhancing customer experience and employee training, alongside proficient computer skills. Achieved significant improvements in customer retention and team performance, showcasing effective communication and a keen attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
Tj Maxx Dept Store
BEAUFORT, SC
06.2024 - 03.2025
- Resolved customer complaints in a timely manner.
- Strengthened customer retention by offering discount options (i.e., TJX Rewards Credit Card Program).
- Excelled in exceeding daily credit card application goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Mentored junior team members and managed employee relationships.
Administrative Coordinator
Tj Maxx Dept Store
BEAUFORT, SC
06.2024 - 07.2024
- Coordinated the supply of currency for cash registers to ensure adequate change is available.
- Tracked expenses and prepared expense reports for management review.
- Monitored inventory levels of cash supplies such as check stock, deposit bags.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Investigated and solved account issues to maintain current and accurate money systems.
- Managed the issuance and control of store petty cash and change funds.
- Ordered office supplies as needed to maintain adequate inventory levels.
Counselor & Coach
Figure Skating In Detroit
Detroit , MI
01.2023 - 07.2023
- Adhered to all policies and procedures related to student safety and security as outlined by the organization.
- Promoted a culture of inclusivity and respect within the mentee group.
- Provided mentorship and advice to students.
- Instructed students on core principles of sport.
- Created a positive learning environment by exhibiting professional behavior at all times.
- Trained athletes in proper use of equipment for safety and maximum results.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
United States Sailor
United States Navy
North Chicago, IL
07.2022 - 12.2022
- Provided assistance in maintaining a clean and safe working environment throughout the ship.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Maintained and operated communications systems including radios, telephones, and message centers.
- Swept, mopped and washed down decks to remove dirt and debris.
Education
High School Diploma -
Jalen Rose Leadership Academy
Detroit, MI06-2022
Skills
- Customer service
- Attention to detail
- Conflict mediation
- Computer skills
- Training and coaching
- Effective communication
- Negotiation skills
Affiliations
- Avid figure skater and dancer
- Member of choir, altar guild, and usher board at my church
- Vacation bible school counselor
- Passion for anime, history, geography
Accomplishments
- Figure Skating In Detroit Alissandra Aronow Citizenship Award 2017-2018
- Figure Skating In Detroit Alissandra Aronow Citizenship Award 2018-2019
Certification
- Safe Sport Certified
References
References available upon request.
Timeline
Customer Experience Coordinator
Tj Maxx Dept Store
06.2024 - 03.2025
Administrative Coordinator
Tj Maxx Dept Store
06.2024 - 07.2024
Counselor & Coach
Figure Skating In Detroit
01.2023 - 07.2023
United States Sailor
United States Navy
07.2022 - 12.2022
- Safe Sport Certified
High School Diploma -
Jalen Rose Leadership Academy
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