Nalaesia England

• Ensured contract terms and commitments were met by processing customer purchase orders. Working closely with product management and supply chain.
• Beginning to end customer order tracking including contract compliance, order entry, ocean/air/ground transportation coordination, invoicing, and document preparation.
• Ensure the customer needs are met by following strict objectives.
• Analyze customer pricing and rates to ensure rates and currency conversions are applied correctly.
• Work with inside sales and marketing teams, freight forwarders, and ocean carriers to ensure order accuracy and on time delivery.
• Purchase orders, Pricing, Invoicing, Supply Chain, Traffic, Logistics, Tariffs, Contract Rates, Customer

Completed 12-week Customer Account Management development program where practical field experiences were demonstrated to fulfill the knowledge skill set

• Demonstrate excellent customer service skills as the point of contact for the basic to complex residential inquiries from power outages to high bill inquires
• Provide guidance where necessary on electric services attributes including equipment, rate application, associated programs, and costs
• Performs billing reconciliation by analyzing, reconciling, and resolving customer or company billing disputes with guidance as needed.
• Coordinates available company support/assistance to resolve customer inquiries
• Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage

• Maintain and verify the Open Sales Order.
• Report on a weekly basis to ensure accuracy.
• Responsible for billing accurately and timely.
• Daily review and release of held orders and ship complete orders.
• Daily review of orders with cancel dates.
• Daily review and resolution and release of all orders on special instruction hold.
• Review and distribute as necessary all pick tickets that are returned to customer service from the warehouse.
• Create RMA for returned goods from warehouse.
• Issue credits/replacements for damaged products or quality issues.
• Create and send sample request/kits to reps.

• Receive customer clothes to be dry cleaned, inspect for defects and spots.
• Greet customers upon entering store, answer any customer questions, and provide excellent customer service.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Key holder skills.
• Responsible for overall operations, training and supervision of 2 Production Plants, 3 sub-stations and 24 employees.
• Directed daily activities of staff members to maximize productivity by leading on-the-job training.
• Maintain and order all supplies required for production.
• Ensure compliance with all local and state regulations.
• Performed all Cleaning and Spotting duties of all garments.
• Maintained and operate all Dry-Cleaning Equipment.
• Review and distribute as necessary all pick tickets that are returned to customer service from the warehouse.

• Completed the daily cash ensuring every employees drop is correct and entered the data into Radiant, brought the deposit to CB the bank, and retrieved rolled change.
• Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly.
• Conducted weekly inventory then prepared and sent weekly Cost Analysis, also including payroll and man hours to ensure finances on are track.
• Conducted weekly order through DCP to be sure there is enough product to better serve our customers. Ensured daily portioning was completed for the next day.
• Anticipated customer and store needs by constantly keeping a watchful eye on both the customers and environment for cues.
• Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.
• Assisted with new employee training.
• Carried out store procedures during scheduled shifts. Organized opening and closing duties as assigned.
• Followed operational policies and procedures, including those for cash.