Nalani Arias
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of the House
Pei Wei Asian Kitchen
Kissimmee, Florida
01.2025 - Current
- Greet and assist all customers
- Take all in store and online orders.
- Help accommodate to customers special request.
- Proficiency of the menu items
- Delivering of food and drinks
- Bag up all to-go orders and verify and confirm the correct order with DoorDash/ Uber Eats.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Portion and weigh food items.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers in person or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Lead Cashier
Party City
Kissimmee, FL
01.2023 - 02.2025
- Greet and assist all customers
- Take and prepare balloon orders
- Assisted customers with creating balloons orders and bouquets for birthdays, weddings, memorials etc.
- Helped with purchases and signed customers up for rewards program.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Assisted with training new cashiers in departmental operations and procedures.
- Processed returns and exchanges efficiently while adhering to company policies.
- Maintained a clean safe environment.
Restaurant Hostess
Bahama Breeze Island Grille
, FL
05.2021 - 08.2022
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2020
Skills
- 10 years of customers service
- Order management
- Menu knowledge
- Point of sale
- Digital Informational Technology (DIT)
- Certified in Microsoft , PowerPoint and Excel
- Team collaboration
- Cash handling
- Patience
Languages
Spanish
Professional
Certification
- Digital Informational Technology (DIT)
Timeline
Front of the House
Pei Wei Asian Kitchen
01.2025 - Current
Lead Cashier
Party City
01.2023 - 02.2025
Restaurant Hostess
Bahama Breeze Island Grille
05.2021 - 08.2022
High School Diploma -
Cypress Creek High School