NALANI MONTALVO
TAMPA,FL
Summary
Barista with a solid foundation in customer service and food safety, adept at creating a welcoming environment and crafting a variety of beverages. With experience in maintaining cleanliness and managing inventory, demonstrates strong organizational skills and attention to detail. Passionate about enhancing customer experiences and eager to leverage skills in a dynamic team setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Manager
Lexus of Wesley Chapel
07.2023 - Current
- Create Latte art, make espresso drinks such as Cortados, Macchiatos, Flat whites, etc.
- Create teas, Chai, and cold brew drinks.
- Maintain cleanliness, track inventory, restock, help with employee and customer needs.
- Greeting everyone with a positive demeanor at all times.
- Experience opening and closing the Café.
- Trained and mentored barista staff on beverage preparation and customer engagement techniques.
- Supervised daily operations, ensuring seamless workflow and exceptional customer service.
Health Insurance Agent
TZ Insurance
01.2023 - 06.2023
- Manage health inquiries in regards to insurance.
- Locating coverage and answering questions for customers.
- Handling personal information and working with Microsoft Word, Excel, and Teams.
- Educated clients on policy options, benefits, and coverage details.
- Developed customized health insurance plans to meet client needs and preferences.
Shift Lead
Burger 21
04.2022 - 11.2022
- Managing staff, keeping track of inventory, restocking, training staff.
- Handling catering orders, delivering food, maintaining cleanliness, handling guest inquiries.
- Working the POS system and washing dishes as well as opening and closing the store.
Bagger/Cashier
Publix Supermarkets
10.2021 - 05.2022
- Maintained great customer service and handled inquiries.
- Followed procedures to bag and collect carts in the lot.
- Maintained cleanliness and greeted guest.
Crew Member
McDonald's
11.2020 - 10.2021
- Cooked food, worked McCafe, experience frying food, baking, handling cash and working POS system.
- Cleaning the lobby and the fryer.
- Training staff, working the window handing out food and restocking the cabinets.
- Handling customer inquiries.
Education
Liberal Arts & Sciences - Biological Sciences
Hillsborough Community College
Tampa, FL05-2026
Healthcare Support Specialist Certification -
Hillsborough Community College
Tampa, FLSkills
- Food Safety, Upselling, Microsoft Word, Cash Handling, Food Preparation, Barista, Customer Service, Microsoft PowerPoint, Food Handling, POS, Computer Operation, Quality Control, Cashiering, Math, Microsoft Office, Retail Sales, Cooking, Sales, Guest Services, Customer Engagement, Adaptability, Problem Solving, Time Management, Inventory Management
Certification
- Food Handler Certification, Food Handler Certification, Jun 2022 - Jun 2025
- Health Insurance License, Feb 2023 - Feb 2024
Timeline
Barista Manager
Lexus of Wesley Chapel
07.2023 - Current
Health Insurance Agent
TZ Insurance
01.2023 - 06.2023
Shift Lead
Burger 21
04.2022 - 11.2022
Bagger/Cashier
Publix Supermarkets
10.2021 - 05.2022
Crew Member
McDonald's
11.2020 - 10.2021
Liberal Arts & Sciences - Biological Sciences
Hillsborough Community College
Healthcare Support Specialist Certification -
Hillsborough Community College