Nalen Love
Valdosta,USA
Summary
Motivated individual with a proven track record in customer service, sales, and merchandising. Demonstrates ability to build strong customer relationships and effectively understand their needs. Possesses excellent communication and interpersonal skills, enabling the delivery of superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Associate
Zales The Diamond Store
04.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Merchandiser
Belk
09.2020 - 03.2023
- Perform retail floor moves
- Manage layout plans of store and maintain inventory of products
- Monitored inventory levels and kept adequate stock in product displays on sales
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal
- Answered customer questions regarding store merchandise, department information, and pricing.
Sales Associate
BELK
03.2019 - 09.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security
- Answer questions regarding the store and its merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Transportation/Afterschool Program Coor
JACKSON CHRISTIAN ACADEMY
10.2017 - 03.2019
- Prepare materials and classrooms for class activities
- Establish and enforce rules for behavior and procedures for maintaining order among students
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Organize and participate in recreational activities and outings, such as games and field trips
- Comply with traffic regulations to operate vehicles in a safe and courteous manner.
Salesperson
TURNER'S BUDGET FURNITURE
05.2016 - 05.2017
- Greet customers and ascertain what each customer wants or needs
- Prepare sales slips or sales contracts
- Place special orders or call other stores to find desired items
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Cook
DAIRY QUEEN
06.2015 - 04.2016
- Maintain sanitation, health, and safety standards in work areas
- Verify that prepared food meets requirements for quality and quantity
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Clean, stock, and restock workstations and display cases.
Stocker
FRED'S
02.2015 - 04.2016
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise.
Education
General Studies
Georgia Military College
High School Diploma -
Clinch County High
05.2013
Skills
- Excellent People Skills
- Listening Skills
- Sales Presentation
- Customer Needs Assessments
- Problem-solving skills
- Customer Service
- Critical Thinking
- Time Management
Timeline
Sales Associate
Zales The Diamond Store
04.2023 - Current
Merchandiser
Belk
09.2020 - 03.2023
Sales Associate
BELK
03.2019 - 09.2020
Transportation/Afterschool Program Coor
JACKSON CHRISTIAN ACADEMY
10.2017 - 03.2019
Salesperson
TURNER'S BUDGET FURNITURE
05.2016 - 05.2017
Cook
DAIRY QUEEN
06.2015 - 04.2016
Stocker
FRED'S
02.2015 - 04.2016
General Studies
Georgia Military College
High School Diploma -
Clinch County High
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