Nalene Feliciano
Yonkers,NY
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
2026
2026
years of professional experience
Work History
Lead Server
Sobro Garden
The Bronx, NY
2024 - Current
- Supervised daily operations to ensure seamless service and guest satisfaction.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server / Bartender
Made in Puerto Rico
The Bronx, NY
2023 - 2024
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Assisted in training new servers on menu knowledge and service protocols.
- Resolved customer complaints promptly, contributing to improved overall dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lead Caterer
Corporate Chef
New York
04.2020 - 09.2021
- Transport meals, Prep and, serve to clients expectations Arranged the presentation and delivery for the event
- Engaging professional and efficient service
- Set dining tables according to service of event
- Overseeing venues and monitoring the availability of catering stock and replenishments
- Adhering th food and health industry regulations and standards
Caterer/Bartender
Corner Stone Caterers
New York
04.2020 - 04.2021
- Prepared meals for large gatherings such as (weddings, graduations, conferences)
- Replenished and kept neat work stations
- Assisted guest with beverages, seating and dining
- Knowledge to set up and break down of the event.
- Assisted with set up prior to each event, arranged tables, chairs, linens, decorations.
Caterer
Butterfield Market
New York
05.2020 - 03.2021
- Transport meals, Prep and serve to clients expectations Arranged the presentation and delivery for the event
- Engaging professional and efficient service
- Set dining tables according to service of event.
Bartender/Server
Don Coqui Westchester
NY
11.2016 - 04.2020
- Handled cash and credit transactions
- Maintained clean and well stock workstation
- Familiar with state liquor laws
- Served patrons with special attention to sanitation and order
- Interacted with restaurant diners to ensure exceptional customer experience
Education
Associate of Occupational Studies - undefined
St. Pauls School of Nursing
Queens, NY01.2001
Skills
- Oversaw scheduling and calendar management to optimize team productivity
- Assisted in retrieving data from various systems to support project needs Collaborated with team members to maintain data accuracy and integrity Supported the implementation of data retrieval processes to enhance efficiency
- Assisted in managing employee schedules and workloads Supported team members in achieving project goals Helped maintain a positive work environment through effective communication
- Oversaw staff operations to ensure optimal team performance
LANGUAGES
Spanish
Fluent
Timeline
Caterer
Butterfield Market
05.2020 - 03.2021
Lead Caterer
Corporate Chef
04.2020 - 09.2021
Caterer/Bartender
Corner Stone Caterers
04.2020 - 04.2021
Bartender/Server
Don Coqui Westchester
11.2016 - 04.2020
Associate of Occupational Studies - undefined
St. Pauls School of Nursing
Lead Server
Sobro Garden
2024 - Current
Server / Bartender
Made in Puerto Rico
2023 - 2024