Nalina Howard
Fort Worth,TX
Summary
Proven track record of enhancing customer satisfaction and loyalty, demonstrated through roles at Instacart and Uber. Excelled in online order fulfillment and developed strong communication skills. Achieved notable efficiency and positive feedback by prioritizing speed, accuracy, and professional service.
Overview
6
6
years of professional experience
Work History
Shopper
Instacart
04.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
Uber Driver
Uber
06.2018 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Lyft Driver
Lyft
06.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Milwaukee, WI05-2012
Skills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Promotional planning
- Product demonstration
Timeline
Shopper
Instacart
04.2019 - Current
Uber Driver
Uber
06.2018 - Current
Lyft Driver
Lyft
06.2018 - Current
Bachelor of Science - Business Administration And Management
DeVry University
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