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NALINI POLAMARASETTY
Edison,NJ
Work Preference
Summary
Accounts Payable and business operations professional with experience supporting vendor invoices, purchase orders, payment activities, financial transactions, and account-related issues. Experienced in reviewing documentation, identifying discrepancies, maintaining accurate records, and coordinating with vendors and internal teams to resolve payment and operational issues. Strong background in high-volume transaction processing, customer support, Excel reporting, and data validation.
Overview
9
9
years of professional experience
Work History
Business Support / Procurement Analyst
JMD All Star
02.2025 - Current
- Coordinated purchasing activities with vendors and internal teams, ensuring timely processing of purchase orders, order requirements, delivery follow-up, and supporting documentation.
- Created and maintained purchase orders, reviewed vendor quotations and order details, and followed up with suppliers to confirm shipments and resolve outstanding deliveries.
- Review vendor invoices against purchase orders and supporting documents, identify discrepancies, and coordinate corrections before payment authorization.
- Collaborated with Finance, Sales, Operations, and vendors to resolve invoice, payment, order, and delivery issues, facilitating timely closure of pending items.
- Maintain vendor, purchasing, invoice, and payment records and prepare Excel reports to track outstanding orders, invoices, deliveries, and payment-related activities.
- Support payroll administration through ADP by reviewing payroll information, validating employee records, maintaining documentation, and following up on discrepancies.
Analyst
Newmark
12.2021 - 07.2022
- Maintained business and financial records, validated data, and prepared Excel reports that facilitated operational reviews and informed management reporting.
- Investigated data discrepancies, collaborated with internal teams to correct records, and ensured documentation accuracy to meet operational requests deadlines.
- Analyzed market trends to support strategic decision-making processes.
- Collaborated with cross-functional teams to develop comprehensive reports and insights.
- Conducted data assessments to identify opportunities for operational improvements.
Customer Operations Associate
Amazon Development Center
10.2018 - 12.2021
- Reviewed high-volume financial transactions and customer account activity, ensuring compliance with quality and service standards.
- Investigated payment, refund, tax, and account discrepancies, collaborating with internal teams to identify root causes and implement corrections.
- Managed customer financial inquiries and operational cases through internal systems, delivering timely updates and ensuring resolution of issues.
- Maintained detailed transaction records, case notes, exception documentation, and resolution information to support accurate processing and audit requirements.
- Performed quality checks and root-cause reviews on recurring transaction issues and contributed feedback to improve process accuracy and customer experience.
Subject Matter Expert
Chegg India Pvt. Ltd.
08.2013 - 10.2018
- Trained associates on operational processes and quality standards, enhancing their capability to support day-to-day business activities.
- Maintained process documentation and operational reports, collaborating with management teams to identify and address recurring quality and process issues.
- Developed training materials for online tutoring programs at Chegg India.
- Collaborated with cross-functional teams to enhance educational content quality.
- Provided expert guidance on subject-specific queries from students and tutors.
Education
Bachelor of Commerce (B.Com) -
Andhra University
IndiaMaster of Computer Applications (MCA) -
Andhra University
IndiaSkills
Accounts payable/receivable
Invoice processing
Payment authorization
Transaction review
Vendor issue resolution
Vendor procurement
Purchase order management
Financial Operations Support
Reporting documentation
Excel/Office expertise
SQL reporting skills
Procurement & Business Systems
Business systems experience
CRM systems knowledge
JIRA (Basic)
Technical And Business Tools
Accounting & PaymentOperations
· Accounts Payable Support
· Invoice Processing & Verification
· PO / Invoice Matching
· Payment Processing Support
· Vendor Invoice Review
· Customer Account Support
· Financial Transaction Review
· Account Reconciliation
Procurement & Vendor Operations
· Purchase Order Processing
· Vendor Management
· Vendor Invoice Review
· Quotation & Order Management
· Shipment Tracking
· Procurement Documentation
Reporting & Data
· Microsoft Excel
· Pivot Tables / XLOOKUP / VLOOKUP
· SQL Fundamentals
· Reporting & Data Validation
· Data Reconciliation
Business Systems
· Microsoft Office
· CRM / Enterprise Business Systems
· ADP
· QuickBooks — Exposure
· JIRA — Basic
Timeline
Business Support / Procurement Analyst
JMD All Star
02.2025 - Current
Analyst
Newmark
12.2021 - 07.2022
Customer Operations Associate
Amazon Development Center
10.2018 - 12.2021
Subject Matter Expert
Chegg India Pvt. Ltd.
08.2013 - 10.2018
Bachelor of Commerce (B.Com) -
Andhra University
Master of Computer Applications (MCA) -
Andhra University