Nalini Singh
Cinnaminson,NJ
Summary
Proven IT leader delivering results through effective management, quality assurance, automation, data management, resource optimization, vendor management, and team leadership. Committed to integrating People, Process, and Technology for organizational and societal benefit over 18 years. Proactive and collaborative leader with strong communication skills. Proficient in Product & Services Delivery, Program/Project Management, Operations, Team Management & COE Establishment. Skilled in managing concurrent objectives for enhanced efficiency and positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Delivery Leader
Barclaycard
09.2022 - Current
- Orchestrated Microsoft System Center Configuration manager (MECM) Migration project, deploying 66 servers across AMER, EMEA & APAC resulting in Operating Cost Reduction by £96,000/year, £25,600/year & £9,600/year across AMER, EMEA & APAC
- Oversaw end-to-end vendor management lifecycle, resulting in 5% reduction in overall IT expenses
- Conducted knowledge transfer sessions and led MS Purview implementation, saving £500,000/year.
Product Release Manager
Barclaycard
11.2019 - 08.2022
- Revamped product updates and releases for AARP & GAP migrations, overseeing Co-branded & PLCC cards in a 3.8 billion portfolio
- Spearheaded initiatives to optimize release management process, initially transitioning from monthly releases to more agile bi-weekly schedule reducing time-to-market and enhancing responsiveness to market demands resulting in 2% revenue growth within fiscal year
- Demonstrated unwavering commitment to operational excellence by achieving remarkable 98% success rate in releases, resulting in zero incidents
- Led cross-functional teams as technical product owner, successfully executing AWS migration proof of concept, paving path for cloud migration resulting in 30% of Infrastructure/Operational cost
- Enhanced stakeholder satisfaction by proactively communicating release timelines, achieving notable 10-point increase in customer satisfaction scores.
Agile Implementation Leader
Tundra, UPS
01.2019 - 11.2019
- Led establishment of Agile Practices and guidelines, contributing to 20% increase in project delivery efficiency, notably impacting large-scale programs like Brexit
- Leveraged 5+ years of Automation Experience to establish and enhance QA practices, resulting in 30% reduction in testing cycle times and 15% increase in overall testing accuracy through strategic assessment of frameworks and tools
- Led architecture design for Android/Zebra devices automation framework across various applications, achieving 25% improvement in testing coverage and 20% reduction in post-release defects, ensuring robust and efficient testing infrastructure.
Sr. Program Manager
Individuals, UHG/Optum
06.2007 - 12.2018
- Managed Run and Build projects for IT Service Management, supporting 30,000-user base
- Achieved 8 FTEs savings and 100% efficiency in batch execution through FACETS CSP Automation
- Oversaw portfolio of DevOps projects, serving as liaison between engineering teams and DevOps team
- Attained 50% efficiency boost in build process and 80% reduction in deployment time via CI/CD pipeline
- Adopted virtualization, resulting in $168K cost reduction on critical project
- Reduced test time and defects by 60% with new branching strategy and collaborated on test automation planning for each release
- Managed vendors and negotiated contracts, saving over $50K/year
- Defined roadmap for CI/CD transformation using Jenkins, SonarQube, Fortify, Selenium/LeanFT/Cucumber, JMeter, and XL Deploy
- Led team of twenty coworkers in delivering automations and service/process improvements, saving efforts equivalent to 4 FTEs per year, resulting in $300,000/year savings
- Drove change and continuous improvement, increasing Scrum team productivity by 16% and deliverable quality by 22%
- Managed regression test delivery for 12 applications quarterly, ensuring zero production defect leakage
- Propelled customer satisfaction scores by 16 points, reaching 94% within six months
- Successfully led HIPAA 4010 to 5010 conversion and drove adoption of EDIFECS Test tool for ICD-10 and HCR testing
- Introduced DACD – Data Architecture Diagram design, enhancing processes, applications, and large programs
- Conceptualized and implemented various tools like Code Prioritization, Test Readiness Scorecard, Functional Data Library, Retention, and EDIFECS TestM Framework.
Sr. Software Engineer
HCL Technologies
09.2005 - 05.2007
- As Test lead, independently led every aspect of testing for two consecutive releases in two of eight modules of ODS (Operational Data Store) Implementation project for GE
- Managed team of six test engineers to facilitate execution of System Integration and Performance testing
- Worked as “QC Admin” for all eight modules
- Planned testing activities, Prepared Test Strategy and Integration and System Test Cases using Sql queries and Obtained business user's testing sign-off.
Education
Bachelor of Engineering -
Rajiv Gandhi Technical University
India07.2005
Skills
- Organizational Development - Business Analysis/BRM, Process Flow Analysis, Process Improvement, Team Building, Training and Mentoring, Methods & Procedures, Banking/Financials, Business Continuity, Planning Organizational Redesign
- Project Management - Project Planning/Management Program Management, Vendor/SI Management, Schedule Management, Cost Management, Customer Management, Quality Management, Budget Management, Communications Mgmt, Software, Risk Management
- IT Systems Engineering -Cross-Platform Integration, Migration and Conversion, ITS Apps and Infra, Disaster Recovery Planning, System Integration, Health Insurance, Process Engineering, Software Development, Quality Assurance, Standards Development
Certification
- AWS Certified Solution Architect Associate in 2022
- AWS Certified Cloud Practitioner in 2021
- Professional Scrum Master in 2018
- SAFe 4.0 certified in 2016
- AHM 250 certified in July 2008
- ISTQB Foundation Level Certified in Jan 2007
- HP QuickTest Professional 9.2 Software Exam #HP0-M16 Certified in Feb-2008
- HP0-M15 Certified in August 2008
Tools & Products
MS Visio, MS Project 2010 (Gantt Charts), PowerPoint, Excel, Jenkins, SVN and GIT, Quick Test Professional, QA Hiperstation +, Excel Macros, Selenium Suite, Cucumber, Jboss Developer, Maven, EDIFECS TestM, SQLite, JMeter, TSO/ISPF, File Aid, ABEND Aid, P Panel, DB2, QA Hiperstation, Docker, Open Shift, Oracle, MS Access, SQL, ETL, Data Warehousing
Cloud - Azure Purview, RBAC, Copilot services; AWS IAM, EC2 & SQL database services
Test Management Tools - Test Director (TD 8.0), Quality Center (QC 8.2) including BPT, Rally, Jira, TFS, Appium
Awards
Transformation Champion in 2018 Best Manger Award in 2017' Aug Innovation Award in 2016 Team Award in 2015 Best Manager award in 2014 Various Individual Spot Monthly Awards between 2005 to 2014
Timeline
Product Delivery Leader
Barclaycard
09.2022 - Current
Product Release Manager
Barclaycard
11.2019 - 08.2022
Agile Implementation Leader
Tundra, UPS
01.2019 - 11.2019
Sr. Program Manager
Individuals, UHG/Optum
06.2007 - 12.2018
Sr. Software Engineer
HCL Technologies
09.2005 - 05.2007
Bachelor of Engineering -
Rajiv Gandhi Technical University
- AWS Certified Solution Architect Associate in 2022
- AWS Certified Cloud Practitioner in 2021
- Professional Scrum Master in 2018
- SAFe 4.0 certified in 2016
- AHM 250 certified in July 2008
- ISTQB Foundation Level Certified in Jan 2007
- HP QuickTest Professional 9.2 Software Exam #HP0-M16 Certified in Feb-2008
- HP0-M15 Certified in August 2008
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