Nalleli Guzman Renteria
Russellville,AL
Summary
Dynamic and results-driven professional with extensive experience in retail and operations, notably at Dollar General Store. Proven track record in customer service and team leadership, consistently exceeding sales goals. Skilled in cash handling and inventory management, fostering a collaborative environment to enhance productivity and customer satisfaction. Bilingual with a commitment to quality and efficiency.
Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance. Fast at learning new things that come with the work. Hard working and always on time with products that need to be shipped out or sold.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
Tuscumbia, AL
10.2024 - 07.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate product displays and inventory levels to support sales efforts.
- Collaborated with team members to ensure efficient store operations and customer service.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new employees on customer service, money handling and organizing strategies.
- Assisted customers with returns, refunds and resolving transaction issues
- Worked flexible schedule and extra shifts to meet business needs.
Operator
North American Lighting
Muscle Shoals, AL
06.2023 - 02.2024
- Operated machinery to ensure efficient production processes and adherence to safety protocols.
- Assisted in maintaining equipment, performing routine checks, and reporting issues promptly.
- Collaborated with team members to streamline workflow and enhance productivity levels.
- Monitored inventory levels, ensuring timely restocking of materials for uninterrupted operations.
- Followed standard operating procedures to maintain quality control throughout production phases.
- Participated in training sessions to learn new operational techniques and improve skill set.
- Documented daily activities and reported findings to supervisors for process evaluation.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Helped the company reach their company product number by a certain time
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Worked a flexible schedule and as many hours to help company meet their standards in work product.
Cashier
McDonald's
Tuscumbia, AL
08.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted in training new cashiers on operational procedures and best practices.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean workflow environment area as packaging customers food.
Education
High School Diploma -
Tharptown High School
Russellville, AL05-2023
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Cash handling accuracy
- Pricing and labeling
- Flexible schedule
- Sales training
- Customer needs assessment
- Teamwork and collaboration
- Mentoring and training
- Inventory and stocking
- Efficient sales transactions
- Product merchandising
- Customer care
- Staff supervision
- Bilingual
- Meeting sales goals
- Friendly and outgoing
- Shipping and receiving
- Meeting and exceeding sales goals
- Stockroom management
- Team building
- Closing and Opening a store
- Quality Control
- Supervising Experience
- Warehouse Experience
- Heavy Lifting Experience
- Operator
- Management
- Hand Tools
- Sales
- Client Services
- Food Industry
- Food Safety
- Restaurant Experience
- Quality Inspection
- Serving
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Dollar General Store
10.2024 - 07.2025
Operator
North American Lighting
06.2023 - 02.2024
Cashier
McDonald's
08.2022 - 06.2023
High School Diploma -
Tharptown High School