Nalleli Rodriguez
Auntie Anne's
Suisun City,California
10
years of professional experience
Dedicated and results-driven professional with progressive leadership experience of 8 years managing daily operations, developing high-performing teams, and delivering exceptional customer service in fast-paced environments. Known for a strong work ethic, integrity, and the ability to lead by example while maintaining high standards of quality and professionalism. Bilingual in English and Spanish, with excellent communication, problem-solving, and organizational skills. Quick to learner, adaptable to new challenges, and committed to exceeding expectations while contributing to the success of any organization.
Work History
General Manager
5 Years 2 Months- Directed daily restaurant operations, ensuring exceptional guest service and a positive team environment.
- Supervised, coached, and developed team members through training, performance management, and ongoing support.
- Assisted with recruiting, hiring, onboarding, and retaining employees to build a high-performing team.
- Managed labor scheduling and staffing levels to meet business demands while controlling labor costs.
- Maintained compliance with company policies, brand standards, food safety, health regulations, and cash handling procedures.
- Ensured consistent production of high-quality food and timely order fulfillment across dine-in, takeout, curbside, online, and delivery services.
- Oversaw inventory, food storage, receiving, and preparation areas to maintain cleanliness, safety, and operational excellence.
- Implemented sales, marketing, promotional, and customer loyalty initiatives to drive revenue growth.
- Monitored operating costs and identified opportunities to improve efficiency and profitability.
- Completed daily operational reports, cash reconciliations, and administrative tasks accurately and on time.
- Fostered a respectful, inclusive workplace by promoting teamwork, resolving employee concerns, and maintaining an open-door management style.
- Led shift operations, ensuring productivity, accountability, and outstanding customer satisfaction.
Assistant Manager
2 Years 10 Months- Assisted in overseeing daily bakery operations while leading crew members to deliver outstanding customer service.
- Supervised, trained, coached, and evaluated team members to improve performance and maintain company standards.
- Managed shift operations, labor scheduling, and staffing to meet sales goals and control labor costs.
- Ensured consistent product quality, food safety, cleanliness, and compliance with brand and health standards.
- Assisted with recruiting, interviewing, onboarding, and training new employees.
- Handled cash management, including drawer counts, safe audits, bank deposits, payroll reconciliation, and financial reporting.
- Monitored sales performance and profit-and-loss reports, implementing corrective actions to improve results.
- Resolved customer concerns professionally while promoting a positive guest experience.
- Coordinated equipment maintenance and ensured a safe working environment for employees and guests.
- Assumed full management responsibilities in the Bakery Manager’s absence, maintaining efficient daily operations
Ride Operator
2 Years 3 Months- Safely operated amusement park attractions while ensuring compliance with all ride safety procedures and operating guidelines.
- Conducted pre-dispatch safety checks, verified restraints, seat belts, and rider eligibility based on height and safety requirements.
- Assisted guests with boarding and exiting rides while providing friendly, professional customer service.
- Maintained efficient ride operations to maximize guest throughput without compromising safety.
- Responded appropriately to ride incidents and emergency situations following established safety protocols.
- Maintained clean and organized ride platforms and surrounding guest areas.
- Successfully completed ride certification and safety testing with 100% accuracy.
- Thrived in a fast-paced, high-volume environment while maintaining attention to detail and following supervisor direction.
Education
Associate of Science - Criminal justice:Law Enforcement
High School
Skills
Organization
Team management
Supervision
Problem resolution
Employee scheduling
Effective leader
Staff training/development
Verbal and written communication
Coaching and mentoring
Staff management
Recruitment
Inventory management
Team building
Customer service
Guest experience
Customer relationship management
Problem solving
Conflict resolution
Timeline
General Manager
Auntie Anne's
06.2021 - CurrentRead More
Assistant Manager
Cinnabon
09.2018 - 07.2021Read More
Ride Operator
Six Flags Discovery Kingdom
06.2016 - 09.2018Read More
Solano Community College
Associate of Science from Criminal justice:Law Enforcement
Read More
Angelo Rodriguez High School
High School
Read More