Nallely Escamilla Ramos
Los Fresnos,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Server
Landshark Bar and Grill
South Padre Island, TX
04.2023 - Current
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Yummies Bistro
South Padre Island, TX
02.2022 - 06.2023
- Take customers' orders promptly while giving excellent customer service and a wonderful dining experience.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Pier 19 Restaurant
South Padre Island, TX
03.2013 - 02.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted customers with menu inquiries while providing excellent customer service and ensuring an exceptional dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Customer Service Representative
Maximus
Brownsville, TX
08.2020 - 03.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX05-2006
Skills
- Table Bussing
- Guest Engagement
- Beverage Preparation
- Food Delivery
- Table Setting
- Safe Food Handling
- Sales expertise
- Professional Appearance
- Strong Work Ethic
- Food station setup
- Performance Improvement
- Food safety understanding
- Cash Handling
- Exceptional customer service
- Point of Sale (POS) system operations
- Effective customer upselling
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Researching
- Client Relations
- Positive and professional
- High-energy attitude
- Call Center Operations
- Bilingual
Languages
Spanish
Professional
Timeline
Server
Landshark Bar and Grill
04.2023 - Current
Server
Yummies Bistro
02.2022 - 06.2023
Customer Service Representative
Maximus
08.2020 - 03.2021
Server
Pier 19 Restaurant
03.2013 - 02.2022
High School Diploma -
Port Isabel High School
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