Nallely Garcia
Hobbs
Summary
Dynamic Service Adviser with a proven track record at Permian Ford Dealership, excelling in customer satisfaction and upselling services. Bilingual and self-motivated, I foster strong relationships through effective communication and teamwork, consistently achieving sales targets and enhancing repeat business. Proficient in Excel and dedicated to continuous improvement.
Overview
8
8
years of professional experience
Work History
Service Adviser
Permian Ford Dealership
07.2019 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Customer Service
Home Depot
04.2017 - 07.2019
- Offered administrative and customer service support to customers.
- Upheld high standards for customer service and led by example.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Confirmed excellent customer service by quickly resolving customer concerns.
Education
Hobbs High School
Hobbs, NMSkills
- Bilingual
- Self Motivated
- Continuous improvement
- Decision Making
- Computer Skills- Excel, Word Document
- Team Work
- Communication
- Cutsomer Service
Timeline
Service Adviser
Permian Ford Dealership
07.2019 - Current
Customer Service
Home Depot
04.2017 - 07.2019
Hobbs High School
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