Nallely Hernandez
Tecate,CA
Summary
Dynamic and customer-focused professional with extensive experience at La Tamaliza, excelling in guest engagement and service quality. Proven ability to enhance customer satisfaction through attentive service and effective problem resolution. Skilled in cash handling and team collaboration, consistently fostering a positive dining atmosphere and driving repeat business.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
La Tamaliza
10.2024 - Current
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Ross Dress for Less
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Mountain Empire High School
Pine Valley, CA06.2020
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Guest engagement
- Food hygiene
- Personal hygiene
- Seating management
- Attention to detail
- Decision-making
- Guest relations
- Professional appearance
- Service prioritization
- Team collaboration
- Table setting arrangements
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
La Tamaliza
10.2024 - Current
Cashier
Ross Dress for Less
01.2024 - 08.2024
Mountain Empire High School