Nallely Martinez

• Developed and actualized customer service initiatives to decrease wait times.
• Boosted sales revenue by skillfully promoting diverse service options.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.p

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Placed orders for housekeeping supplies and guest toiletries.
• Adhered to safety protocols by enforcing proper equipment usage.

.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Processed product returns and assisted customers with other selections.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained records related to sales, returns and inventory availability.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

• Created and implemented policies to achieve customer satisfaction and maintain food service standards.
• Communicated and negotiated with various vendors to obtain necessary inventory.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Carefully interviewed, selected, trained and supervised staff.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Led and directed team members on effective methods, operations and procedures.
• Prepared for and executed new menu implementations.