Nallely Mendoza
Homestead,FL
Summary
A hardworking and reliable employee with extensive experience operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Excels in team settings. Known for managing money, merchandising stock, and assisting customers in finding desired items. Excellent oral and written communication skills, strong attention to detail, and superior work ethic contribute to consistently accurate drawer reconciliation. Highly productive and efficient. Specialized in accurate cash handling, strong customer service, and effective problem-solving. Excels in communication, teamwork, and adaptability for smooth transactions and positive customer experiences.
Overview
6
6
years of professional experience
Work History
Cashier
Shell Gas Station
Homestead, FL
12.2022 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Chevron
Homestead, FL
03.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
Waitress Trainee
Redland grill
Homestead, 33032
04.2017 - 02.2020
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Monitored cash register operations during shifts for accuracy of transactions.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Greeted customers and provided menus.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Maintained a professional attitude while working in a fast-paced environment.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Southdade Senior High School
Homestead, 3303006-2016
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Merchandise exchange
- Cash handling and management
- Cash register systems
- Liquor regulations and compliance
- Refunds and exchanges
- Credit and cash transactions
- Reports and documents
- POS system operations
- Cleaning and sanitizing
- Refund handling
- Hospitality and accommodation
- Ordering and stocking
- Identification checks
- High-Quality Customer Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Shell Gas Station
12.2022 - 07.2023
Cashier
Chevron
03.2020 - 05.2021
Waitress Trainee
Redland grill
04.2017 - 02.2020
High School Diploma -
Southdade Senior High School