Nallely Villalvazo
Gilbert,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Recovery Specialist II
Lendmark Financial Services
2024.05 - Current
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Provided settlement options directly to client or debt relief companies.
Debt Consultant
Freedom Debt Relief/ Achieve
2022.12 - 2024.04
- Stayed up-to-date on industry trends and regulations, ensuring compliance and best practices were consistently followed within the organization.
- Follow the selling approach while showing empathy, educating potential client on the benefit of a debt relief program.
- complete application, pull credit report, and gather all documents to facilitate underwriting process.
- 70-100 dials.
- Closed sale in 1-2 calls.
Front/Back End Collector & HAMP Modification SPOC
Ditech Financial/Shellpoint/NewRez
2016.08 - 2021.12
- Assisted in the development of collection strategies, resulting in higher recovery rates for the company.
- Provided exceptional customer service while negotiating payment plans with delinquent customers, fostering positive relationships and increasing chances of future payments.
- Mitigated potential losses by promptly escalating unresponsive or problematic accounts to management for further action.
Education
Bachelor of Tourism Management -
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico12.2011
Skills
- Documentation abilities
- Settlement Negotiation
- Bankruptcy knowledge
- Debt Negotiation
- Client Relationship Building
- Loss Mitigation
- Skip Tracing
- Problem-Solving
- Goal Oriented
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Recovery Specialist II
Lendmark Financial Services
2024.05 - Current
Debt Consultant
Freedom Debt Relief/ Achieve
2022.12 - 2024.04
Front/Back End Collector & HAMP Modification SPOC
Ditech Financial/Shellpoint/NewRez
2016.08 - 2021.12
Bachelor of Tourism Management -
Universidad De Guadalajara
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