Nallely Zuniga
Los Fresnos,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
Server
Landshark bar and grill
South Padre Island, Texas
04.2023 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Took orders accurately and communicated them to kitchen staff promptly.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Processed payments efficiently using point-of-sale systems.
Server
Yummies bistro
South Padre Island, TX
02.2022 - 07.2023
- Provided exceptional customer service to enhance guest experiences.
- Taken orders accurately and communicated with kitchen staff effectively.
- Managed multiple tables while ensuring timely food and drink delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to create a positive dining atmosphere.
Server
Yummies bistro
South Padre Island, TX
03.2013 - 02.2022
- Provided exceptional customer service to enhance guest experiences.
- Taken orders accurately and communicated with kitchen staff effectively.
- Managed multiple tables while ensuring timely food and drink delivery.
- Assisted in training new servers on menu items and service techniques.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Customer Service Representative
Maximus
Brownsville, TX
10.2020 - 01.2021
- Assisted customers with inquiries and provided accurate information.
- Handled customer complaints and resolved issues effectively.
- Maintained knowledge of products and services for informed support.
- Participated in training sessions to improve service techniques.
- Adhered to company policies while managing customer interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Dirty Al's restaurant
South Padre Island, Texas
11.2010 - 01.2013
- Provided exceptional customer service to enhance guest experiences.
- Taken orders accurately and communicated with kitchen staff effectively.
- Managed multiple tables while ensuring timely food and drink delivery.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
Hotel Manager
Casa rosa inn
Port Isabel, Texas
08.2007 - 10.2010
- Oversaw daily hotel operations and ensured compliance with standards.
- Managed staff schedules and conducted performance evaluations regularly.
- Developed training programs to enhance guest service skills among employees.
- Implemented effective marketing strategies to boost hotel visibility and bookings.
- Monitored financial performance and controlled operational costs effectively.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Handled guest complaints professionally and efficiently.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Education
Port Isabel High School
Port Isabel, TXSkills
- Order processing
- Customer engagement
- POS system operation
- Menu knowledge
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Multitasking abilities
- Positive and professional
- Bilingual communication
Languages
English and Spanish
Native/ Bilingual
Timeline
Server
Landshark bar and grill
04.2023 - Current
Server
Yummies bistro
02.2022 - 07.2023
Customer Service Representative
Maximus
10.2020 - 01.2021
Server
Yummies bistro
03.2013 - 02.2022
Server
Dirty Al's restaurant
11.2010 - 01.2013
Hotel Manager
Casa rosa inn
08.2007 - 10.2010
Port Isabel High School
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