Nallely Mendoza
Santa Clarita,CA
Summary
Bilingual (English/Spanish) professional with dental and hospitality experience, skilled in patient care, front desk coordination, and health practice support. Recognized for precision, calm demeanor under pressure, and strong interpersonal skills. Skilled in fostering positive relationships and maintaining high quality standards. Experienced in managing patient/guest inquiries efficiently while creating a welcoming environment. Dedicated to advancing in the dental field, enhancing patient satisfaction, and contributing to team success.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Embassy Suites by Hilton Palmdale
08.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Caregiver
Maria Mendoza
01.2022 - 08.2023
- Assisted patient with daily living needs to promote self-esteem, independence, and overall wellness.
- Provided medication and appointment reminders.
- Engaged patient in meaningful conversation, socialization, and activities while offering personal care assistance.
- Built strong, trusting relationships to deliver emotional support and consistent care.
- Maintained a safe, organized, and comfortable home environment by overseeing household management and daily support living.
Production
Vision Engineering & Metal Stamping, Inc.
06.2020 - 10.2020
- Organized workflows to meet demanding production goals and deadlines.
- Resolved issues quickly to sustain productivity and quality.
- Inspected finished products against quality standards and tolerances.
- Supported machine setup/operation to enable efficient runs.
- Assembled optics, lenses, and frames per daily work orders and customer specifictaions.
Dental Assistant Intern
Lopez Dream Smiles
04.2019 - 06.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Patient intake and chart updates.
- Kept work areas clean, sanitized and organized to minimize infection risk.
Education
A.S. in Biology (In Progress) | GPA: 3.8 -
Antelope Valley College
High School Diploma -
Littlerock High School | GPA: 3.6
Skills
- Administrative & Office Skills: Appointment scheduling and confirmations, Insurance verification, Records management, Payment processing, Phone/email etiquette
- Dental & Patient Care Skills: Health history documentation, Providing clear pre- and post-visit instructions, Maintaining HIPAA compliance & patient confidentiality
- Technology: Microsoft Office, Microsoft Excel, Hotel PMS system
- Core Strengths: Calm under pressure, Organization & efficiency, Quick learner, Dependable team player
Timeline
Front Desk Agent
Embassy Suites by Hilton Palmdale
08.2023 - Current
Caregiver
Maria Mendoza
01.2022 - 08.2023
Production
Vision Engineering & Metal Stamping, Inc.
06.2020 - 10.2020
Dental Assistant Intern
Lopez Dream Smiles
04.2019 - 06.2019
A.S. in Biology (In Progress) | GPA: 3.8 -
Antelope Valley College
High School Diploma -
Littlerock High School | GPA: 3.6
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