Summary
Overview
Work History
Education
Skills
Timeline
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NALO BURNS

NALO BURNS

Chicago,IL

Summary

I am a hardworking Team Leader committed to driving high sales in both slow and busy shifts. I am both an organized and patient individual polished in handling customer complaints as well as marketing issues. I am flexible,outgoing and a team player . I have been commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

6
6
years of professional experience

Work History

LEAD RETAIL SALES ASSOCIATE

Amazon Go
Chicago, IL
05.2020 - Current
  • Assisted with the launch of 3 Amazon Go stores
  • Established strong brand partner relationships to achieve sales and service goals.
  • Identified underperforming metrics and generated strategic solutions leveraging tools, programs and resources
  • Developed marketing strategies to increase sales volume and promote products.
  • Trained and supervised sales associates on customer service standards and operational procedures.
  • Organized promotional campaigns to drive traffic into the store.

Associate

Amazon Go
Chicago, IL
09.2018 - 05.2020
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.

Education

BACHELOR OF SCIENCE BUSINESS - Business Administration, Marketing

Western Governors University
Utah
06-2024

Associate of Arts - Marketing

Harold Washington College
Chicago, IL
05.2022

Skills

  • Client Relationship Building
  • Partner Marketing
  • Strategic Sales
  • Customer Complaint Solutions
  • Displays And Merchandising
  • Creative Customer Solutions
  • Relationship Selling

Timeline

LEAD RETAIL SALES ASSOCIATE

Amazon Go
05.2020 - Current

Associate

Amazon Go
09.2018 - 05.2020

BACHELOR OF SCIENCE BUSINESS - Business Administration, Marketing

Western Governors University

Associate of Arts - Marketing

Harold Washington College

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