Nalungo Hall
Gretna,LA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Copelands. Proven track record in enhancing guest engagement and optimizing team collaboration. Expertise in cash handling and maintaining cleanliness standards, contributing to a welcoming dining atmosphere and improved customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Server
Copelands
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining areas, adhering to health standards.
- Assisted in training new servers, promoting team efficiency and knowledge sharing.
- Handled cash transactions accurately, processing payments and managing tips diligently.
- Resolved guest complaints effectively, contributing to improved customer loyalty and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Sonic Dr In
12.2024 - 12.2025
- Assisted in managing daily operations to enhance customer service experience.
- Developed training materials for new employees to ensure consistent service delivery.
- Implemented inventory management system to streamline stock control processes.
- Collaborated with team members to optimize workflow and improve efficiency.
- Analyzed customer feedback to identify areas for service improvement.
- Supervised staff performance, providing coaching and support as needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Restaurant Hostess
Sheraton Hotel & Resorts
10.2022 - 02.2023
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservations using hotel's booking system to optimize seating arrangements.
- Assisted servers with menu knowledge, enhancing guest dining experience.
- Handled guest inquiries and complaints efficiently, maintaining high satisfaction levels.
- Coordinated with kitchen staff to ensure timely preparation of meals for guests.
- Trained new hostesses on operational procedures and customer service standards.
- Monitored dining room flow to maximize table turnover during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Science - Medical Assistant
Cameron College
New Orleans, LA12.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
Timeline
Assistant Manager
Sonic Dr In
12.2024 - 12.2025
Restaurant Hostess
Sheraton Hotel & Resorts
10.2022 - 02.2023
Server
Copelands
Associate of Science - Medical Assistant
Cameron College