Nalyssa Shirley

• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.

• Since I worked at a nail salon, I would help the technicians remove acrylic nails with acetone to help time go faster for the customers.

• Greeted customers and provided them with information about movie showtimes.
• Assisted customers in selecting films, snacks, and merchandise.
• Operated cash registers to process customer transactions.
• Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
• Maintained inventory of concession items such as popcorn, candy, and beverages.
• Handled customer complaints in a professional manner and referred difficult issues to the manager.
• Checked identification of patrons purchasing restricted-age tickets or items.
• Kept accurate records of ticket sales and concession stand purchases using POS systems.
• Organized special events such as birthday parties at the theater.
• Provided excellent customer service by answering questions about movies and services offered by the theater.
• Verified age requirements for R-rated movies before allowing admittance into theaters.
• Restocked concession stands with food, drinks, napkins, utensils., throughout each shift.
• Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
• Served as an usher during special events held at the theater.
• Managed employees working in the box office area or concession stand areas during busy periods.
• Answered customer questions and concerns regarding tickets, pricing and promotions.