Summary
Work History
Education
Skills
Languages
Timeline
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Namibia Espinosa

Las Vegas,NV

Summary

Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Work History

Service Leader

Chipotle Grill
Las Vegas, NV
04.2024 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service.

Server Shift Leader

Chicken A Filet
Las Vegas, NV
03.2024 - 05.2024
  • Managed a team of service representatives, ensuring consistent quality across all interactions.
  • Streamlined service processes for improved efficiency and reduced waiting times for customers.
  • Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
  • Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained and supervised team of customer service representatives in providing quality service to customers.

Education

N/A - Psychology

College of Southern Nevada
Las Vegas, NV

Skills

  • Team Management
  • Exceptional communication
  • Coaching and Mentoring
  • Complaint resolution
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Attention to Detail
  • Customer service and support
  • Punctual and Dependable
  • Decision-Making
  • Positive Reinforcement
  • Flexible Schedule

Languages

Spanish
Professional Working
Spanish
Full Professional

Timeline

Service Leader

Chipotle Grill
04.2024 - Current

Server Shift Leader

Chicken A Filet
03.2024 - 05.2024

N/A - Psychology

College of Southern Nevada

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Namibia Espinosa