NAMIR ZOE GARAY
Kissimmee,FL
Summary
Seasoned and dedicated front desk professional with a strong focus on customer service, organizational efficiency, and communication. Skilled at managing high-pressure situations with professionalism and poise, while ensuring a welcoming and organized front office environment. Committed to enhancing client satisfaction and supporting overall business operations.
Overview
13
13
years of professional experience
Work History
Receptionist
American Care
Winter Haven, FL
07.2019 - Current
- Computer knowledge and advanced knowledge in Microsoft word, power Point and Excel
- Scheduling
- Bookkeeping
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Verified client information by analyzing existing evidence on file
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
FNS Clerk
Bartow Regional Medical Center
Bartow, Florida
10.2014 - 05.2018
- Prepared batches and individual meals according to established diets
- Managed quality control activities to maintain food safety
- Delivered food in a safe and efficient manner
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied.
Front Desk Receptionist
Dr. Giovanni Gonzalez/ Obstetricia Ginecologia
Manati, Puerto Rico
08.2012 - 01.2014
- Managed quality control activities to maintain food safety
- Delivered food in a safe and efficient manner
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied.
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Check in patient, enter patient information, and insurance in record
- Check eligibility and collect copay or deductible
- Make appointments and take messages.
Education
High school or equivalent - undefined
Int. Las Cumbres
01.2000
Skills
- Customer satisfaction
- Bilingual in Spanish and English
- Check cashing
- Ability to work well under pressure
- Managing inventory
Timeline
Receptionist
American Care
07.2019 - Current
FNS Clerk
Bartow Regional Medical Center
10.2014 - 05.2018
Front Desk Receptionist
Dr. Giovanni Gonzalez/ Obstetricia Ginecologia
08.2012 - 01.2014
High school or equivalent - undefined
Int. Las Cumbres