NAMIR ZOE GARAY
Kissimmee,FL
Summary
Seasoned and dedicated front desk professional with a strong focus on customer service, organizational efficiency, and communication. Skilled at managing high-pressure situations with professionalism and poise, while ensuring a welcoming and organized front office environment. Committed to enhancing client satisfaction and supporting overall business operations.
Overview
13
13
years of professional experience
Work History
Receptionist
American Care
07.2019 - Current
- Computer knowledge and advanced knowledge in Microsoft word, power Point and Excel
- Scheduling
- Bookkeeping
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Verified client information by analyzing existing evidence on file
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
FNS Clerk
Bartow Regional Medical Center
10.2014 - 05.2018
- Prepared batches and individual meals according to established diets
- Managed quality control activities to maintain food safety
- Delivered food in a safe and efficient manner
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied.
Front Desk Receptionist
Dr. Giovanni Gonzalez/ Obstetricia Ginecologia
08.2012 - 01.2014
- Managed quality control activities to maintain food safety
- Delivered food in a safe and efficient manner
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied.
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Check in patient, enter patient information, and insurance in record
- Check eligibility and collect copay or deductible
- Make appointments and take messages.
Education
High school or equivalent - undefined
Int. Las Cumbres
01.2000
Skills
- Customer satisfaction
- Bilingual in Spanish and English
- Check cashing
- Ability to work well under pressure
- Managing inventory
Timeline
Receptionist
American Care
07.2019 - Current
FNS Clerk
Bartow Regional Medical Center
10.2014 - 05.2018
Front Desk Receptionist
Dr. Giovanni Gonzalez/ Obstetricia Ginecologia
08.2012 - 01.2014
High school or equivalent - undefined
Int. Las Cumbres