Isabella Maffei
Lynbrook,NY
Summary
Hardworking Customer Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
7
7
years of professional experience
Work History
Receptionist
Feel Well Spa
02.2024 - Current
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Laundry Attendant
Feel Well Spa
01.2020 - 09.2023
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Responded to all client inquiries and asked appropriate questions to facilitate proper solutions.
Cashier
Leonardos Pizza
10.2018 - 01.2020
- Greeted customers and promoted loyalty and return business through friendly service, knowledgeable assistance, and responses to requests for information.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Arranged, prepared, and serviced tables for customers
- Conducted periodic rounds to wipe tables, stock self-service items, and sweep floor to maintain cleanliness of eating area.
Camp Counselor Volunteer
West End Elementary
06.2017 - 08.2017
- Contributed to a positive camp environment by maintaining high energy levels, enthusiasm, and a friendly demeanor throughout daily interactions.
- Promoted teamwork and collaboration among campers through group projects and team-building exercises.
- Developed strong relationships with campers, providing guidance and support to foster personal growth and self-confidence.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
No Degree - Psychology
Hunter College
New York, NYNo Degree - Psychology
Adelphi University
Garden City, NY05.2025
Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Engagement and Support
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Customer Satisfaction
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Coordinating with other staff and managers
Hobbies
Reading, strength training, kickboxing
Timeline
Receptionist
Feel Well Spa
02.2024 - Current
Laundry Attendant
Feel Well Spa
01.2020 - 09.2023
Cashier
Leonardos Pizza
10.2018 - 01.2020
Camp Counselor Volunteer
West End Elementary
06.2017 - 08.2017
No Degree - Psychology
Hunter College
No Degree - Psychology
Adelphi University
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