Namrata Naresh Kumar
Edison,NJ
Summary
Hi! I’m a sophomore at the University of Vermont, where I’m working towards a Bachelor's Degree in Agroecology. I’ve got a knack for staying organized and communicating effectively, as shown by my experience as an Administrative Assistant for UVM ResLife. I love helping people, and as a Student Leader for UVM GO, I’ve enjoyed guiding freshmen and helping them feel at home on campus. Inclusivity and diversity are really important to me, so I’m proud to serve as the Director of Ritual Education and Director of Inclusion for Alpha Delta Pi sorority. I’ve built strong skills in communication, leadership, and handling administrative tasks, and I’m excited to bring my energy and experience to a team that’s all about growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Member Service Representative
YMCA Oakcrest Community pool
Edison, NJ
06.2024 - 08.2024
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Assisted customers with account information, billing inquiries, order changes, and general questions.
- Demonstrated excellent communication skills in both verbal and written forms of contact with customers.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Administrative Assistant
UVM Residential Life
Burlington, VT
08.2023 - 10.2023
- Managed package logging and delivery, making sure residents got their mail on time.
- Handled key retrieval, keeping things secure and helping residents get access when needed.
- Answered phone calls and addressed resident inquiries at the front desk.
- Staffed the front desk, giving directions to residents and visitors.
- Collaborated with the team to keep our administrative processes running smoothly.
Student Leader
UVM GO
Burlington, VT
08.2023 - 08.2023
- Helped new freshmen get settled, make friends, and find their way around campus.
- Planned and led activities to create a welcoming community for freshmen.
- Worked closely with other leaders to ensure a supportive and inclusive environment
Education
Bachelor of Science - Environmental Science
University of South Carolina - Columbia
Columbia, SC05-2026
Skills
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- De-Escalation Techniques
- Customer Service
- Active Listening
- Payment Processing
Certification
- Google: Project Management (Completed May 2024)
Timeline
Member Service Representative
YMCA Oakcrest Community pool
06.2024 - 08.2024
Administrative Assistant
UVM Residential Life
08.2023 - 10.2023
Student Leader
UVM GO
08.2023 - 08.2023
Bachelor of Science - Environmental Science
University of South Carolina - Columbia
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