Nan Jiang
Walnut Creek,CA
Summary
Trustworthy Senior Property Manager committed to increasing occupancy, growing revenue, asset managements, and consistently reaching collection goals looking to tackle new responsibilities and duties in the senior property management field. Over 10 years of experience managing multi-family buildings.
Overview
11
11
years of professional experience
Work History
Dual-Site Community Director
FPI Management
03.2021 - Current
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates to higher than expected budget (average of 97%+) .
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Provided individualized support services when necessary that helped improve overall tenant wellbeing.
- Responsible for preparing reports and agendas for and leading weekly ownership meetings.
Assistant Community Director
Fuller Enterprises Property Management
05.2017 - 12.2019
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up procedures.
- Negotiated payment arrangements with clients, resulting in increased recovered funds and higher client satisfaction.
- Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
Property Manager
Great Flag Investment Group
08.2013 - 08.2016
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Education
Bachelor of Arts - Business Administration
Liaoning University of Science And Engineering
06.1999
Certificate of Accounting - Accounting
Shenyang Persons Qualified Training School
06.1998
Skills
- Budget Control
- Tenant relations
- Property Maintenance
- Document Management
- Data Entry
- Financial Oversight
- Vacancy Marketing
- Client Relations
Tel
510-598-5363
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Dual-Site Community Director
FPI Management
03.2021 - Current
Assistant Community Director
Fuller Enterprises Property Management
05.2017 - 12.2019
Property Manager
Great Flag Investment Group
08.2013 - 08.2016
Bachelor of Arts - Business Administration
Liaoning University of Science And Engineering
Certificate of Accounting - Accounting
Shenyang Persons Qualified Training School
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