Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Software
Languages
Generic

Helen Waisman

Community Director
San Mateo,CA

Timeline

Community Director, Dual Site

FPI Management
03.2022 - Current

Assistant Community Director - Dual PUI Site

FPI Management
05.2021 - 03.2022

Assistant Community Manager

IEC
08.2019 - 03.2021

Leasing Consultant - Lease Up

Essex
07.2017 - 08.2019

GED -

Universidad De Chile
03.1991 - 12.1995

Work History

Community Director, Dual Site

FPI Management
03.2022 - Current
  • Marketing and Lead Tracking: Develop and implement marketing
    strategies to attract prospective residents. Manage lead tracking
    through CRM systems to ensure prompt follow-up and conversion.
  • Lease Generation & Rent Processing: Generate lease agreements,
    manage lease renewals, and ensure all documentation is accurate and
    timely. Post monthly rents, issue 3-day notices for late payments, and
    manage rent collections.
  • Project & Vendor Management: Oversee all rehab and capital
    improvement projects, ensuring they are completed on time and within
    budget. Manage vendor relationships, collect bids, and select
    contractors for projects. Ensure invoices are processed promptly
  • Budget and Bids Management: Collaborate on budget planning by
    collecting and analyzing bids from contractors to ensure projects meet
    financial guidelines.
  • Developed partnerships with local businesses and organizations to enhance community offerings.
  • Fostered positive relationships with residents by addressing concerns promptly and effectively.
  • Provided individualized support services when necessary that helped improve overall tenant wellbeing.
  • Oversaw facilities maintenance and repairs to improve resident quality of life.
  • Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
  • Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
  • Developed and implemented unique and engaging activities for residents.
  • Improved resident satisfaction through timely and effective communication and conflict resolution.
  • Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
  • Prepared and processed applications, initial payments and security documentation for new residents.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.

Assistant Community Director - Dual PUI Site

FPI Management
05.2021 - 03.2022
  • Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
  • Processed and submitted invoices to corporate.
  • Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
  • Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
  • Contributed to the development of effective marketing materials showcasing community amenities and driving increased interest from prospective tenants.
  • Coordinated community events to promote resident engagement and foster a sense of belonging among neighbors.
  • Conducted property checks and addressed violations with residents.
  • Managed administrative functions like month-end close and contract preparation.
  • Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
  • Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
  • Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
  • Enhanced curb appeal by overseeing landscaping projects and routine exterior maintenance efforts.
  • Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Assisted with property-wide emergency response plans, ensuring resident safety in the event of unforeseen circumstances.
  • Collected rent and utilities for 230-unit combined property and maintained 1% delinquency rate.
  • Prepared and processed applications, initial payments and security documentation for new residents.

Assistant Community Manager

IEC
08.2019 - 03.2021
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
  • Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
  • Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
  • Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
  • Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.

Leasing Consultant - Lease Up

Essex
07.2017 - 08.2019
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Education

GED -

Universidad De Chile
Santiago, Chile
03.1991 - 12.1995

Skills

Leadership & Team Management

Communication

Financial Acumen

Vendor & Project Manager

Marketing & Leasing

Tenant relations & Customer Service

Knowledge of Local Laws & Housing Regulations

Problem-Solving & Conflict Resolution

Money handling

Community engagement

Property maintenance

Budget control & Administration

Office staff oversight & Teamwork

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Software

Yardi

OnSite

Rentmaximizer

Bluemoon

Microsoft & Google Suites

Knock CRM

Languages

English
Professional Working
Spanish
Native or Bilingual

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