NAN RIDENOUR
CASTLE & COOKEMORTGAGE
Surprise,AZ
Work Preference
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
Surprise, AZ
Open to relocation:
Yes
Minimum Desired Compensation
$0/yr
Important To Me
Company Culture
21
Years of experience
Goal oriented
excellent customer service
problem solving
Goal driven
works well with others
easily adaptable to different challenges
Friendly and Reliable
Expertise working with the public
Results driven
Strong understanding of customer relationship management
Work History
Mortgage Loan Officer
10 Years 7 Months- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Loan Officer
1 Year 1 Month- Analyzed borrower financial documents to assess eligibility for mortgage products.
- Advised clients on loan options and lending requirements to facilitate informed decisions.
- Collaborated with underwriters to ensure timely processing of loan applications.
- Developed and maintained relationships with real estate agents to generate referral business.
Mortgage Loan Officer
1 Year 5 Months- Negotiated favorable loan terms with lenders, achieving cost savings for clients and increasing competitiveness of our offerings.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Compiled closing packages for drafting and presentation accuracy.
CAREGIVER
6 Years 8 Months- Provided compassionate care to clients, addressing daily living needs and preferences.
- Assisted clients with mobility, medication management, and personal hygiene tasks.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Monitored client health and reported changes to medical staff promptly.
Assistant Store Manager
3 Years 4 Months- Supervised daily store operations to ensure exceptional customer service and adherence to company standards.
- Trained and developed staff on sales techniques and product knowledge, enhancing team performance.
- Implemented inventory management procedures, optimizing stock levels and reducing shrinkage.
Education
High School Diploma
Skills
Goal oriented
Relationship selling
Data interpretation
Credit evaluation
Residential mortgage lending regulations
Client account management
Sales development
Attention to detail
Customer service
Teamwork and collaboration
Proficient in 10-key
Timeline
Mortgage Loan Officer
CASTLE & COOKEMORTGAGE
03.2016 - CurrentRead More
Mortgage Loan Officer
ENVOY MORTGAGE
01.2014 - 02.2015Read More
Mortgage Loan Officer
Prospect Mortgage
08.2012 - 01.2014Read More
Assistant Store Manager
MOBIL ON THE RUN
09.2005 - 01.2009Read More
CAREGIVER
MOM & DAD
07.2005 - 03.2012Read More
WAYNESVILLE HIGH SCHOOL
High School Diploma
Read More