Nana Mensah
Charlotte,North Carolina
Overview
2
2
years of professional experience
Work History
Sales Associate
Gap Factory
Charlotte, North Carolina
08.2024 - 12.2024
- Assessed customer needs and provided detailed information on product features, pricing, and availability.
- Developed and implemented promotional strategies to increase sales volume.
- Processed payments accurately and issued correct change.
- Organized displays and restocked shelves to highlight key merchandise and promote sales.
- Maintained up-to-date knowledge of store merchandise, promotions, and policies.
- Carefully packed online orders for shipping.
- Professionally addressed and resolved customer complaints.
Server
IHOP
Charlotte, North Carolina
05.2024 - 08.2024
- Served food and beverages to patrons, promptly addressing and resolving any issues with orders.
- Delivered high-quality service to a large volume of daily customers, ensuring guest satisfaction.
- Demonstrated enthusiasm and detailed knowledge of the restaurant's menu and products.
- Collected dirty dishes and reset tables efficiently to maintain a welcoming environment.
- Collaborated closely with hosts, bussers, and kitchen staff to ensure seamless service.
- Explained menu items thoroughly, including ingredients and preparation methods, upon request.
- Managed takeout orders to streamline customer service operations.
- Replenished condiments, napkins, and other supplies during slow periods to maintain readiness.
Cashier
Qdoba
Charlotte, North Carolina
06.2023 - 08.2023
- Trained new team members on cash register operations, stocking procedures, and customer service best practices.
- Managed multiple responsibilities, including customer service, cooking, cleaning, and making accurate change.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- Communicated effectively with kitchen staff to ensure that orders were filled correctly.
- Processed payments accurately and efficiently using a cash register.
- Restocked supplies, like napkins, condiments, and utensils, regularly.
- Checked expiration dates on all food products before selling them to customers.
- Organized food orders according to customer requests.
Skills
- Problem resolution
- Attention to detail
- Training new employees
- Inventory and stocking
- Problem-solving skills
- Product knowledge
- Meeting deadlines
- Calm demeanor
- Decision-making
- Flexible hours
Languages
English
Native/ Bilingual
Education
- Current nursing undergraduate student at Case Western Reserve University.
Timeline
Sales Associate
Gap Factory
08.2024 - 12.2024
Server
IHOP
05.2024 - 08.2024
Cashier
Qdoba
06.2023 - 08.2023
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