Summary
Overview
Work History
Education
Skills
Certification
Additional Relevant Experience
Timeline
Generic

Nana Jenkins

South Holland,IL

Summary

Ms. Jenkins is a detail-oriented administrative professional with over 8 years of experience supporting student records, data entry, and office operations in educational or service-based environments. Maintains accuracy when processing and managing confidential information within structured systems. Supports admissions functions through organized documentation, consistent data management, and clear communication with students, faculty, or staff. Recognized for strong organizational skills, reliability, and efficient workflow management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Elementary Sch. Districts
South Holland, Riverdale, Country Club Hills, IL
12.2025 - 06.2026
  • Collaborated with staff to ensure instructional continuity and provide necessary student support.
  • Adapted to diverse classroom environments, maintaining structure and expectations for effective learning.
  • Maintained accurate attendance records, ensuring compliance with school procedures and supporting accountability.

Christian Education Director

First Presbyterian Church
Athens, OH
08.2020 - 08.2021
  • Led educational committee and volunteer groups to facilitate successful delivery of educational programming.
  • Coordinated schedules, events, and program logistics to enhance participation across intergenerational groups.
  • Maintained comprehensive records and communication materials to support effective program administration.

Office Administrative Asst. (W.S.)

North Park Uni: School of Prof. Studies
Chicago, IL
01.2017 - 07.2019
  • Provided front office support by answering calls and assisting students, streamlining administrative tasks to enhance service delivery.
  • Reviewed and organized student files, aligning with institutional procedures to facilitate efficient access to information.
  • Processed and maintained student records, ensuring accuracy and confidentiality to support academic integrity.

Arts Administrative Assistant / Co-Instructor

HHW School for Performing Arts
Chicago, IL
06.2015 - 08.2018
  • Supported executive director at HHW School for Performing Arts by coordinating schedules, communications, and event logistics.
  • Managed data entry, attendance tracking, and documentation for vocal ensemble of over 70 members.
  • Maintained organized digital and paper filing systems to ensure compliance and streamline operations.

Administrative Assistant Intern

Jacqueline of All Trades
South Holland (Hybrid), IL
01.2013 - 01.2017
  • Coordinated scheduling and managed administrative workflows, improving overall office efficiency.
  • Organized files and supported reporting for grant documentation and office operations, facilitating smoother operations.
  • Maintained accurate records and performed data entry to ensure proper documentation.

Circulation Desk Assistant

Brandel Library
Chicago, IL
01.2015 - 12.2016
  • Assisted patrons with inquiries, providing effective front desk support in a high-traffic environment.
  • Maintained organized systems for tracking, filing, and retrieving materials, enhancing accessibility for patrons.
  • Updated database records, ensuring accuracy of materials and patron accounts to support reliable service.

Customer Service Rep.

Window to the World Communications (WTTW 11)
Chicago, IL
01.2011 - 12.2011
  • Delivered professional service while efficiently resolving customer inquiries.
  • Managed high-volume calls, ensuring accurate processing of member records.
  • Maintained confidentiality of customer information and ensured data integrity.

Education

Master of Music - Vocal Performance and Pedagogy

Ohio University
Athens, OH

Bachelor of Arts - Arts Administration

North Park University
Chicago, IL

Skills

  • Lesson planning
  • Curriculum development
  • Student information systems
  • Data entry and accuracy
  • Google Workspace
  • Administrative support
  • Customer service and communication
  • Team collaboration
  • Organizational skills
  • Problem solving
  • Communication skills
  • Confidential file management

Certification

-- Mandated Reporter Training – Illinois Department of Children and Family Services
-- Substitute Teacher License – Illinois State Board of Education
-- Education and Human Values - Ministry of Education, Thailand
-- CPR/AED – American Red Cross
-- TESOL Certificate

Additional Relevant Experience

Robin Nest Music – Chicago, IL, Voice Teacher / Choir Conductor, 07/2025 – 02/2026 | Delivered instruction while maintaining organized schedules and student records. Facilitated group coordination and communication for rehearsals and performances. Maintained structured and inclusive learning environments for diverse students.

A–Z Health Homecare, Inc. Lansing, IL, Health Homemaker/ Home Health Aide, 08/2021-08/2025 | Provided direct care and daily living support to elderly clients, ensuring safety, comfort, and dignity in home environments. Maintained accurate documentation of care activities, schedules, and client needs while handling sensitive information with confidentiality. Communicated consistently with designated contacts and healthcare professionals to coordinate care, report changes, and support overall client well-being.

Musical Arts Institute (MAI), Chicago, IL, Teaching Artist, 09/19, 07/23, | Ensured precise student attendance documentation and reporting across multiple locations. Regularly communicated with administration and support staff regarding student progress. Created structured classroom environments fostering support for diverse learners.

Irving Park Lutheran Church – Chicago, IL, Director of Summer Camp, 04/2018 – 08/2019 | Managed program logistics, registration records, and daily operations for children ages 3–12. Recruited, trained, and supervised staff to ensure program quality and safety compliance. Maintained communication systems, schedules, and documentation to support smooth program execution.

Chicago Fringe Opera Company, Chicago, IL, Marketing Intern (Arts Admin.), 01/2019 – 05/2019 | Produced newsletters and managed marketing materials to support audience engagement and organizational outreach. Maintained accurate databases for ticketing, contacts, and communications. Assisted with front-of-house operations, including ticket processing and event support.

International Chamber Artists, Chicago, IL, Arts Administrative Intern, 04/2017 – 06/2017 | Supported event logistics, scheduling, and administrative coordination for performances. Maintained data entry, donor records, and internal documentation systems with accuracy. Assisted with marketing support and preparation of materials for artists and events.

Timeline

Substitute Teacher

Elementary Sch. Districts
12.2025 - 06.2026

Christian Education Director

First Presbyterian Church
08.2020 - 08.2021

Office Administrative Asst. (W.S.)

North Park Uni: School of Prof. Studies
01.2017 - 07.2019

Arts Administrative Assistant / Co-Instructor

HHW School for Performing Arts
06.2015 - 08.2018

Circulation Desk Assistant

Brandel Library
01.2015 - 12.2016

Administrative Assistant Intern

Jacqueline of All Trades
01.2013 - 01.2017

Customer Service Rep.

Window to the World Communications (WTTW 11)
01.2011 - 12.2011

Master of Music - Vocal Performance and Pedagogy

Ohio University

Bachelor of Arts - Arts Administration

North Park University
Nana Jenkins