Nancey Lane
Mosier,OR
Summary
Results-driven professional with a strong focus on coordinating patient processes and enhancing workflow efficiency. Proven ability to streamline operations and improve communication between patients and healthcare providers.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Patient Experiance & Schedule Liasion
TMJ & Sleep Therapy Centre of The Gorge
2024 - Current
- Coordinated patient intake processes to optimize scheduling and enhance workflow efficiency.
- Assisted in managing communication between patients and healthcare providers to ensure clarity and satisfaction.
- Implemented administrative support for treatment plans, contributing to improved patient outcomes and follow-up care.
- Developed informational materials for patients, promoting understanding of services offered by the center.
- Facilitated training sessions for new staff on operational protocols and patient interaction standards.
- Streamlined record-keeping procedures, enhancing data accuracy and retrieval times for clinical teams.
- Collaborated with cross-functional teams to address patient concerns, improving service delivery effectiveness.
- Maintained up-to-date knowledge of sleep therapy practices to provide informed support during consultations.
Lead Administrator
Hood River Dental
2019 - Current
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Supervised administrative staff, providing guidance and training on best practices.
- Implemented electronic health record (EHR) systems for improved data management.
- Coordinated billing and insurance verification to optimize revenue cycle operations.
- Led team meetings to foster collaboration and address administrative challenges effectively.
- Analyzed operational workflows, identifying areas for process improvement and increased productivity.
Referral Coordinator
Cascade Eye Center
2013 - 2019
- Coordinated patient referral processes to optimize appointment scheduling and improve patient flow.
- Assisted in managing electronic health records to ensure accuracy and compliance with healthcare regulations.
- Communicated effectively with patients and healthcare providers to facilitate timely referrals and follow-ups.
- Monitored referral trends and identified areas for process improvement within the coordination team.
- Developed training materials for new staff on referral procedures and best practices for patient interactions.
- Participated in quality assurance audits to evaluate referral processing efficiency and identify improvements.
- Led weekly meetings to discuss referral challenges, share solutions, and foster teamwork among staff members.
- Streamlined communication channels between departments to enhance collaboration on patient care initiatives.
Store Manager
Maurices
2011 - 2013
- Led team to achieve sales targets through effective inventory management and staff training.
- Developed and implemented promotional strategies to enhance customer engagement and drive revenue growth.
- Oversaw daily operations, ensuring compliance with company policies and standards for customer service excellence.
- Mentored staff in product knowledge and sales techniques, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends, optimize product placement, and maximize profitability.
- Coordinated visual merchandising efforts to create appealing store displays that attract customers effectively.
- Streamlined operational processes, improving efficiency in inventory control and replenishment procedures.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction within the community.
Education
CGCC
THE DALLESSkills
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
- Team collaboration
- Collaborative relationships
Certification
Phlebotomy Certified 2025
American Caregiver Association Certification 2026
CPR Certified 2026
Timeline
Patient Experiance & Schedule Liasion
TMJ & Sleep Therapy Centre of The Gorge
2024 - Current
Lead Administrator
Hood River Dental
2019 - Current
Referral Coordinator
Cascade Eye Center
2013 - 2019
Store Manager
Maurices
2011 - 2013
CGCC