Nanci Cain
Secretary
Lake Station,In
Summary
Dedicated and patient-focused Service Representative with a strong background in efficient office administration and comprehensive support. Expertise in scheduling and patient education, combined with a solid foundation in pharmacy operations, ensures accurate prescription fulfillment in fast-paced environments. Proven ability to coordinate effectively between prescribers, insurance companies, and customers to resolve issues while maintaining a security-minded approach. Experienced Phlebotomist with extensive venipuncture skills and a commitment to upholding the highest patient safety standards, alongside a talent for training new staff on best practices.
Experienced healthcare administrative professional with strong focus on radiology department operations. Skilled in managing patient records, scheduling appointments, and ensuring efficient communication between medical staff and patients. Known for strong team collaboration, adaptability, and achieving results in fast-paced environment. Reliable in handling changing needs and maintaining confidentiality.
Experienced with managing patient records and scheduling appointments. Utilizes medical software to ensure accurate and timely documentation. Strong understanding of confidentiality protocols and effective teamwork within radiology department.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Radiology Secretary
Northwest Health Porter-Valparaiso
08.2023 - Current
- Screened and directed incoming calls, providing information and taking messages as necessary
- Maintained confidential files and records in accordance with company policies
- Ordered office supplies and managed inventory to ensure smooth operations of the office
- Managed email correspondence by responding to inquiries promptly and professionally
- Provided administrative support to multiple departments by handling various tasks simultaneously
- Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc
- Developed efficient filing systems both physical (paper) copies and electronic files
- Coordinated patient scheduling and appointment confirmations to enhance workflow efficiency.
- Managed electronic medical records system to ensure accuracy and confidentiality of patient data.
Patient Registrar
Northwest Health Porter
12.2022 - 08.2023
- Managed student enrollment processes, ensuring accurate data entry and compliance with institutional policies.
- Coordinated academic records maintenance, enhancing retrieval efficiency and accuracy for staff and students.
- Developed training materials for new staff, promoting understanding of registration systems and procedures.
- Implemented process improvements that reduced enrollment errors and streamlined workflow within the registrar's office.
- Managed patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification processes, reducing claim denials through meticulous attention to detail.
Registration Specialist
LAKESHORE BONE & JOINT
08.2020 - 07.2022
- Records and organizes patient data, including insurance and medical information.
- Explained form wording to patients to help each understand information required.
- Records costs accurately and explained any additional fees to patients.
- Processed cancellations, changes or special requests promptly.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Located, checked in and pulled medical records for patient appointments and uncompleted charts.
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
- Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
- Developed and implemented policies and procedures for scheduling processes to improve efficiency and accuracy
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
Patient Access Representative
NORTHSHORE
10.2019 - 07.2020
- Verified demographics and insurance information to register patients in computer system.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Answered 180+ calls per shift, to answer customer questions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Checked daily doctor schedules and verified insurance.
- Improved customer satisfaction by finding creative solutions to problems.
Pharmacy Technician
CVS
12.2018 - 10.2019
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Processed prescriptions, checking against known patient allergies.
- Maintained the highest lines of communication with patients, providing instructions and general support.
- Ordered medicines daily to comply with demands and needs.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Counseled patients on appropriate use of over the counter and prescription medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Coordinator
MEIJER
08.2016 - 11.2018
- Assisted superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supervised and motivated customer service teams to maximize business performance.
- Established quality standards for service team members and evaluated progress.
- Processed customer account changes.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Operated a cash register for cash, checks, and credit card transactions with 100% accuracy.
- Maximized revenue by proactively building and managing key customer relationships.
- Created call sequencing flow charts to optimize center performance.
Education
Certificate - PRIVATE INVESTIGATOR
PENN FOSTER COLLEGE
Scottsdale, AZ12.2008
Certificate - PHLEBOTOMY
IVY TECH COMMUNITY COLLEGE
Gary, IN12.1995
Certificate - CNA
CNA Program
Harvey, IL12.1993
GED - undefined
GRAND UNIVERSITY OF NOTH DAKOTA
FORKS, ND12.1988
Skills
- CPR Certified
- Phlebotomy Certificate
- Private Investigator
- Requirements Gathering
- Records Management
- Infection Control Training
- Medical Office Experience
- Medical Scheduling
- Proofreading
- Medical Records
- Patient Care
- Strong organizational skills
- HIPAA compliance
- Effective communication
- Patient scheduling expertise
- Professionalism and discretion
- Medical records maintenance
- Healthcare software
- Stress management techniques
- Radiology workflow management
- Diagnostic imaging coordination
- Time management proficiency
- Teamwork
Certification
- Pharmacy Technician Certification
- CPR Certification
- Certified Phlebotomy Technician
Timeline
Radiology Secretary
Northwest Health Porter-Valparaiso
08.2023 - Current
Patient Registrar
Northwest Health Porter
12.2022 - 08.2023
Registration Specialist
LAKESHORE BONE & JOINT
08.2020 - 07.2022
Patient Access Representative
NORTHSHORE
10.2019 - 07.2020
Pharmacy Technician
CVS
12.2018 - 10.2019
Customer Service Coordinator
MEIJER
08.2016 - 11.2018
Certificate - PHLEBOTOMY
IVY TECH COMMUNITY COLLEGE
Certificate - CNA
CNA Program
GED - undefined
GRAND UNIVERSITY OF NOTH DAKOTA
Certificate - PRIVATE INVESTIGATOR
PENN FOSTER COLLEGE