Nanci Majka
Vero Beach,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Waitress
Marsh Landing
11.2025 - Current
- Managed customer orders while ensuring optimal customer satisfaction.
- Promote and detail daily specials and discounts to strategically increase sales of limited-time food items while suggesting suitable wine and alcohol pairings.
- Prepare and deliver all alcoholic beverages.
- Cultivate strong relationships with dining customers through exceptional customer service.
- Presented new menu items to customers, enhancing and nurturing customer relationship dynamics.
- Conducting payment processing and facilitating cash and credit transactions
- Collaborate with other servers to enhance teamwork
- Alleviated customer disputes through correction of order inaccuracies and resolution of payment discrepancies.
- Secured customer satisfaction with regular table check-ins aimed at assessing food and beverage needs.
- Exhibited calmness and poise in interactions with difficult customers or during peak operational periods.
- Organized and replenished server areas, promoting cleanliness and increasing efficiency while attending to tables.
- Demonstrated success in managing tight deadlines within fast-paced environments.
- Managed order processing and dispatched information to kitchen personnel for preparation.
- Addressed customer inquiries, suggested product recommendations, and documented order details.
- Cultivated extensive menu knowledge to effectively address inquiries regarding ingredient sourcing and cooking methods.
- Showcased enthusiasm and facilitated superior service to customers, resulting in increased referrals and walk-in business.
- Enhanced order processes and upheld accuracy by promoting transparent communication with kitchen personnel, yielding multiple endorsements from pleased customers.
- Presented menus to patrons without delay after seating and provided answers to questions about menu items, suggesting options as requested.
- Elevated sales through strategic upselling of premium products to customers.
- Verified guests' identification prior to serving alcoholic beverages.
- Executed comprehensive opening, closing, and shift change responsibilities to ensure restaurant efficiency and team readiness for customer needs.
- strategically timed check-ins with customers to confirm order satisfaction and address any delivery issues.
- Guided customers facing dietary restrictions, allergies, and intolerances towards safe and enjoyable food options through effective teamwork with kitchen staff on substitutes.
- Educated customers on menu offerings and flavor profiles, facilitating personalized selections according to taste and preferences.
- Supervised patrons' alcohol consumption to maintain appropriate levels and implemented strategies to mitigate inappropriate behavior.
- Assessed cleanliness of dishes and utensils.
Waitress
Ruby Tuesday's
07.2024 - 11.2025
- Managed customer order intake and enhanced customer satisfaction.
- Promoting and clarifying daily specials and discounts to enhance success in up-selling limited-time food items.
- Cultivate positive relationships with dining customers through exceptional customer service.
- Engaged customers with new menu items and cultivated strong customer relationships..
- Managed cash register and credit card machine operations for efficient customer checkouts.
- Maintained clean and well-stocked server areas to enhance efficiency while serving tables.
- Demonstrated success in delivering results under tight deadlines and within fast-paced environments.
- Facilitated order processing and relayed information to kitchen personnel for meal preparation.
- Assisted customers by addressing questions, recommending items, and recording order information.
- Addressed customer disputes and challenges related to order and payment discrepancies.
Fine Dining Server
Kitty's Restaurant
01.2024 - 05.2024
- Maintain awareness of menu changes to provide accurate and timely information
- Enhanced customer satisfaction with regular table check-ins aimed at addressing food and beverage needs.
- Utilized communication and problem-solving skills to address customer complaints and foster long-term loyalty.
- Partnered with chef to accurately inform guests of unavailable dishes and wait times.
- Recommend culinary and drink combinations to boost per ticket revenue.
- Conduct opening and closing responsibilities to uphold efficient restaurant functionality and support team readiness for guest service.
- Executed thorough cleaning, sanitizing, and food handling protocols to maintain maximum safety for guests.
- Cultivated and implemented in-depth bar and wine understanding to enhance guest dining experiences.
- Assembled silverware, prepared tables, and buffed glassware and silverware.
- recommended wine pairings for specific menu items.
- Oversaw sections to ensure seamless flow of guests and orders.
- Processed and submitted orders aligning with customer preferences and dietary requirements.
- Generated dining checks with total due, processed payments, and provided receipts to finalize transactions.
- Demonstrated passion and enhanced superior service to customers, effectively increasing referrals and walk-in business.
- Cultivated extensive menu knowledge to effectively address inquiries regarding sourcing of ingredients and cooking techniques.
- Delivered menus to patrons immediately upon seating and addressed inquiries regarding menu items, providing recommendations as requested.
- Strategically timed check-ins with customers to process orders and confirm meal satisfaction after delivery taking action to resolve any issues.
- Supervised patrons to ensure alcohol intake remained within appropriate levels and implemented measures to mitigate inappropriate behavior.
- Verified guests' identification prior to serving alcoholic beverages.
- Evaluated dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Casual Dining Server
Vinz
03.2022 - 01.2024
- Maintain awareness of menu changes to provide accurate and timely information
- Enhanced customer satisfaction with regular table check-ins aimed at addressing food and beverage needs.
- Utilized communication and problem-solving skills to address customer complaints and foster long-term loyalty.
- Partnered with chef to accurately inform guests of unavailable dishes and wait times.
- Recommend culinary and drink combinations to boost per ticket revenue.
- Conduct opening and closing responsibilities to uphold efficient restaurant functionality and support team readiness for guest service.
- Executed thorough cleaning, sanitizing, and food handling protocols to maintain maximum safety for guests.
- Cultivated and implemented in-depth bar and wine understanding to enhance guest dining experiences.
- Assembled silverware, prepared tables, and buffed glassware and silverware.
- recommended wine pairings for specific menu items.
- Oversaw sections to ensure seamless flow of guests and orders.
- Processed and submitted orders aligning with customer preferences and dietary requirements.
- Generated dining checks with total due, processed payments, and provided receipts to finalize transactions.
- Demonstrated passion and enhanced superior service to customers, effectively increasing referrals and walk-in business.
- Cultivated extensive menu knowledge to effectively address inquiries regarding sourcing of ingredients and cooking techniques.
- Delivered menus to patrons immediately upon seating and addressed inquiries regarding menu items, providing recommendations as requested.
- Strategically timed check-ins with customers to process orders and confirm meal satisfaction after delivery taking action to resolve any issues.
- Supervised patrons to ensure alcohol intake remained within appropriate levels and implemented measures to mitigate inappropriate behavior.
- Verified guests' identification prior to serving alcoholic beverages.
- Evaluated dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Setting up outside dining area and raw bar.
- Preparing and maintaining all of the raw bar items (oysters, caviar, shrimp cocktail).
Student Monitor
Liberty Magnet School
10.2021 - 06.2022
- Monitored student behavior and addressed any issues that arose promptly and professionally.
- Facilitate seamless meal service operations while engaging with staff and students in a professional and positive manner.
- Referring issues to principal or appointed educator.
- Negotiated solutions for student conflicts through effective communication.
- Notified supervisors regarding potential safety hazards present in cafeteria area.
Fine Dining Server
Di Mare Restaurant
03.2021 - 10.2021
- Maintain awareness of menu changes to provide accurate and timely information
- Enhanced customer satisfaction with regular table check-ins aimed at addressing food and beverage needs.
- Utilized communication and problem-solving skills to address customer complaints and foster long-term loyalty.
- Partnered with chef to accurately inform guests of unavailable dishes and wait times.
- Recommend culinary and drink combinations to boost per ticket revenue.
- Conduct opening and closing responsibilities to uphold efficient restaurant functionality and support team readiness for guest service.
- Executed thorough cleaning, sanitizing, and food handling protocols to maintain maximum safety for guests.
- Cultivated and implemented in-depth bar and wine understanding to enhance guest dining experiences.
- Assembled silverware, prepared tables, and buffed glassware and silverware.
- recommended wine pairings for specific menu items.
- Oversaw sections to ensure seamless flow of guests and orders.
- Processed and submitted orders aligning with customer preferences and dietary requirements.
- Generated dining checks with total due, processed payments, and provided receipts to finalize transactions.
- Demonstrated passion and enhanced superior service to customers, effectively increasing referrals and walk-in business.
- Cultivated extensive menu knowledge to effectively address inquiries regarding sourcing of ingredients and cooking techniques.
- Delivered menus to patrons immediately upon seating and addressed inquiries regarding menu items, providing recommendations as requested.
- Strategically timed check-ins with customers to process orders and confirm meal satisfaction after delivery taking action to resolve any issues.
- Supervised patrons to ensure alcohol intake remained within appropriate levels and implemented measures to mitigate inappropriate behavior.
- Verified guests' identification prior to serving alcoholic beverages.
- Evaluated dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Mulligans Restaurant
11.2019 - 03.2021
- Maintain awareness of menu changes to provide accurate and timely information
- Enhanced customer satisfaction with regular table check-ins aimed at addressing food and beverage needs.
- Utilized communication and problem-solving skills to address customer complaints and foster long-term loyalty.
- Partnered with chef to accurately inform guests of unavailable dishes and wait times.
- Recommend culinary and drink combinations to boost per ticket revenue.
- Conduct opening and closing responsibilities to uphold efficient restaurant functionality and support team readiness for guest service.
- Executed thorough cleaning, sanitizing, and food handling protocols to maintain maximum safety for guests.
- Cultivated and implemented in-depth bar and wine understanding to enhance guest dining experiences.
- Assembled silverware, prepared tables, and buffed glassware and silverware.
- recommended wine pairings for specific menu items.
- Oversaw sections to ensure seamless flow of guests and orders.
- Processed and submitted orders aligning with customer preferences and dietary requirements.
- Generated dining checks with total due, processed payments, and provided receipts to finalize transactions.
- Demonstrated passion and enhanced superior service to customers, effectively increasing referrals and walk-in business.
- Cultivated extensive menu knowledge to effectively address inquiries regarding sourcing of ingredients and cooking techniques.
- Delivered menus to patrons immediately upon seating and addressed inquiries regarding menu items, providing recommendations as requested.
- Strategically timed check-ins with customers to process orders and confirm meal satisfaction after delivery taking action to resolve any issues.
- Supervised patrons to ensure alcohol intake remained within appropriate levels and implemented measures to mitigate inappropriate behavior.
- Verified guests' identification prior to serving alcoholic beverages.
- Evaluated dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Lifeguard Manager
Royal Caribbean Cruises Ltd.
06.2018 - 11.2020
- Guarantee safety of guests and crew members utilizing swimming pools and all other water features aboard assigned ship.
- Ensured safe and efficient pool operations by managing lifeguard program effectively. Performed daily inspections across all recreational water facilities to uphold safety measures. Oversaw overall execution of lifeguard program, prioritizing safety and compliance.
- Perform all lifeguard training internal audits and certifications are accurate and compliant.
- Verify comprehensive training for all lifeguards on shipboard safety protocols and procedures in alignment with SQM.
- Collaborate with hotel director to establish pool hours based on onboard demographics.
- React and document any incidents occurring on or near pool premises
- Any additional responsibilities assigned by staff captain on designated vessel.
- Analyzed employees' daily job performance in accordance with development plans and personnel performance action plans.
- Assessed conditions for pool closure due to inappropriate chemical levels, inclement weather, and low water temperature
- Facilitated, arranged, and delivered in-service training for 8 lifeguards to ensure mastery of first aid, CPR, and water rescue techniques.
- Arranged shifts for 8 lifeguards to maintain sufficient coverage of pool areas throughout operating hours.
- Carefully observed people to monitor pool activities and member safety.
- Monitored pool area for violations and potential hazardous situations.
- Attentively monitored swimmers to identify distress.
- Scanned main areas to monitor for any safety risks.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Directed and oversaw maintenance records and incident reports.
- Entered water immediately to pull struggling swimmers to safety.
Activities Coordinator
Disney's Vero Beach Resort
06.2013 - 06.2018
- Responsible for developing, planning, pricing, and implementing new activities.
- Enhanced customer service based on feedback from guests.
- Partner directly with resort leadership to create an activities strategy aimed at enhancing the Guest experience.
- Assist with proper training and documentation, including the training of more than 50 Cast Members, with a strong focus on Cast development.
- Strategically monitor season, occupancy, and demographics of our members and guests.
- Acting resort activities communication liaison, including weekly production of the recreation activities calendar.
- Responsible for daily operations of the recreational department.
- Setting tables and rooms for special functions, and providing guest entertainment.
Recreation Hostess / Lifeguard
Disney Vero Beach Resort
08.2007 - 06.2013
- Responsible for creating a positive Guest experience by facilitating quality recreation programming and activities.
- Partnered with recreation leadership to develop, enhance, and implement additional programs.
- Kept safety on the forefront, and acted as a resort first responder as a lifeguard.
- Enforced all safety regulations and posted rules for patrons.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Performed emergency rescues when necessary.
Skills
- Customer engagement
- Effective problem resolution
- Culinary and beverage preparation
- Customer service
- Crisis management
- Collaborative teamwork
Timeline
Waitress
Marsh Landing
11.2025 - Current
Waitress
Ruby Tuesday's
07.2024 - 11.2025
Fine Dining Server
Kitty's Restaurant
01.2024 - 05.2024
Casual Dining Server
Vinz
03.2022 - 01.2024
Student Monitor
Liberty Magnet School
10.2021 - 06.2022
Fine Dining Server
Di Mare Restaurant
03.2021 - 10.2021
Server
Mulligans Restaurant
11.2019 - 03.2021
Lifeguard Manager
Royal Caribbean Cruises Ltd.
06.2018 - 11.2020
Activities Coordinator
Disney's Vero Beach Resort
06.2013 - 06.2018
Recreation Hostess / Lifeguard
Disney Vero Beach Resort
08.2007 - 06.2013