Nancy Alaniz
Huntington Park,CA
Summary
Experienced sales representative seeking challenging position in fast-paced environment. Extensive knowledge of providing exceptional customer service. Committed to driving sales growth and exceeding targets through strong interpersonal skills, persuasive communication, and customer-centric approach. Proven track record of building and maintaining long-term client relationships while consistently delivering outstanding results. Adept at identifying customer needs, recommending suitable solutions, and closing deals to achieve personal and organizational success.
Overview
13
13
years of professional experience
Work History
Sales Lead Keyholder
T-Mobile
Compton, CA
09.2017 - Current
- Opened inventory boxes and restocked shelves.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Sales Lead (Key Holder)
T-Mobile
Norwalk
01.2016 - Current
- 3+ years of sales associate experience in mobile industry
- Developed positive customer relationships through friendly greetings and excellent service
- Working closely with customers to understand needs, assist with fittings, and finalize purchase
- Manage employee’s productivity and motivating them to improve performance and store revenue
- Provide coaching for existing reps, and training for new reps
- Addressed customer inquiries and resolved complaints
- Keeping track of day-to-day performance of the team
- Kept store clean and organized at all times
- Maintained daily transactions and reports for District manager
- Reorganized the sales floor to meet company demands.
Retail Sales Associate
Metro PCS
Maywood, CA
01.2013 - 01.2016
- Have achieved the ranking of #2 sales associate for 2015, out of 8 employees, that work full time
- Have used my Microsoft Office Programs and working knowledge skills, by developing price card templates, creating store flyers, and created an end of day work sheet
- Organized store inventory
- Maintain open communication between customers and managers to improve the quality of customer service
- Able to communicate fluently with our English and Spanish speaking customers
- Collaborated with Metro PCS representative to achieve and sales and operational goals
- Demonstrated flexibility by rotating between two store locations to accommodate to supervisor needs
- Demonstrated the ability to multi-task efficiently in a fast-pace customer service environment
- Trained and supervised employees on registers and customers accounts.
Assistant Manager
Little Caesars
Maywood, CA
01.2012 - 01.2014
- Customer service experience, by assisting clientele as they enter the store and via phone
- Address and resolve customer complaints utilizing effective listening and problem solving skills
- Successfully handle daily customer needs in a busy service environment
- Utilize multitasking skills to provide quick service, while managing cash register and gathering menu items
- Communicated effectively with English and Spanish speaking customers
- Demonstrated team player skills by assisting coworkers with any issues they encounter on daily basis
- Demonstrated leadership by managing a large amount of employees throughout the day and ensuring all required work was completed.
Education
Bachelor of Science in Business (BS) - Marketing
California State University, Los Angeles
08.2011
Skills
- Team Management
- Store operations
- Customer Service
- Cash Handling Accuracy
- Sales proficiency
- Product Demonstrations
Accomplishments
Top Sales Quality achieved Top 10% sales in the company.
Timeline
Sales Lead Keyholder
T-Mobile
09.2017 - Current
Sales Lead (Key Holder)
T-Mobile
01.2016 - Current
Retail Sales Associate
Metro PCS
01.2013 - 01.2016
Assistant Manager
Little Caesars
01.2012 - 01.2014
Bachelor of Science in Business (BS) - Marketing
California State University, Los Angeles