Nancy Arroyo
Northwestern Central DuPage Hospital
Naperville
2
Languages
1
Certification
17
years of professional experience
Professional in healthcare coordination, bringing valuable experience in managing and organizing procedural schedules. Proven ability to improve scheduling accuracy and reduce patient wait times. Highly collaborative team player, known for adaptability and reliability in dynamic environments.
Work History
Patient Procedure Scheduler
1 Year 10 Months- Scheduled surgical services for patients, ensuring accuracy and completeness to facilitate timely procedures.
- Collaborated with Perioperative Services health care team members to streamline communication and improve patient care.
- Effectively interact with other Perioperative Services health care team members.
- Provided support for physician and department inquiries via phone, ensuring timely responses. in addition to patient scheduling
- Assist physician/department support calls in addition to patient scheduling
Certified Medical Assistant
8 Years 8 Months- Prepare and administer medications as directed by a physician.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and proper stocking of supplies.
- Prepared and administered medications according to physician instructions.
- Explained treatment procedures, medications, diets, and physicians' instructions to patients to enhance understanding and compliance.
- Perform routine point of care testing: Hemoglobin A1C, INR, Urine dipstick, Strep throat, glucose testing, nebulizer treatment.
- Performed phlebotomy procedures to collect blood samples from patients for laboratory testing.
- Operate electrocardiogram (EKG) to administer routine diagnostic tests
- Performed general office duties, including inbound/outbound calls, triage, check in/out, and managing prior authorization forms for medications and imaging tests.
Certified Medical Assistant
1 Year 9 Months- Interview patients to obtain medical information and measure their vital signs, weight, temperature and height
- Prepare and administer medications as directed by a physician.
- Administer medications as directed by a physician to ensure patient compliance and safety.
- Clarify treatment procedures, medications, diets, and physician's instructions to enhance patient understanding and adherence.
- Conduct routine point of care testing, including Hemoglobin A1C, INR, urine dipstick, strep throat, glucose testing, and nebulizer treatment to support timely diagnosis and treatment.
- Performed phlebotomy procedures to collect blood samples from patients.
- Operate electrocardiogram (EKG) to administer routine diagnostic tests.
- Perform general office duties, inbound and outbound calls, triage, check in/out, prior authorization forms for medications and imaging tests.
Certified Medical Assistant
2 Years 4 Months- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Help physicians examine patients with full body skin exams.
- Processed drug refills and communicated prescription information to pharmacies, ensuring timely access to medications for patients.
- Educated patients on pre and post op care, medications, diets, and physicians' instructions to enhance understanding and compliance.
- Authorize drug refills and provide prescription information to pharmacies.
- Assisted physicians in conducting comprehensive full body skin exams, contributing to accurate diagnoses and patient care.
- Performed chemical peels on patients to improve skin texture and appearance.
- Perform Chemical Peels
- Sterilized medical instruments to ensure safety and prevent infection during procedures.
Certified Medical Assistant
2 Years 8 Months- Prepared treatment rooms for patient examinations, ensuring cleanliness and readiness for optimal patient care.
- Authorize drug refills and provide prescription information to pharmacies.
- Explain pre and post op education, medications, diets, or physicians' instructions to patients/
- Change dressings on wounds.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Replaced dressings on patient wounds to promote healing.
- Perform laser treatment: PUVA laser, Xtrac laser.
- Set up medical laboratory equipment.
- Sterilized medical instruments to ensure patient safety and infection control.
Medical Assistant-Internship
2 Months- Prepared treatment rooms for patient examinations, ensuring a hygienic and organized environment.
- Show patients to examination rooms and prepare them for the physician.
- Interviewed patients to gather medical information and accurately measured vital signs, weight, and height.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Explained treatment procedures, medications, and physician instructions to patients, enhancing their understanding and compliance.
- Change dressings on wounds.
- Prepared Botox and filler injections under sterile conditions for patient treatments.
Education
Diploma
Bachelors - Biomedical Sciences
Associates in Arts - Chicago
Diploma - General Studies
Skills
HIPAA compliance
Patient coordination
Microsoft Word
Excel
PowerPoint
Microsoft Office Suite
Bilingual
Organizational skills
Multitasking Abilities
Problem-solving
Customer service
Multitasking
Adaptability
Reliability
Excellent communication
Certification
- RMA - Registered Medical Assistant
- BLS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Procedure Scheduler
Northwestern Central DuPage Hospital
10.2024 - CurrentRead More
Certified Medical Assistant
Northwestern Hospital
02.2016 - 10.2024Read More
Certified Medical Assistant
Rush University Hospital
05.2014 - 02.2016Read More
Certified Medical Assistant
Dermatology and Aesthetics of Wicker Park
01.2012 - 05.2014Read More
Certified Medical Assistant
A&G Dermatology
05.2009 - 01.2012Read More
Medical Assistant-Internship
Steven H Dayan, MD
03.2009 - 05.2009Read More
Illinois School Of Health Careers
Diploma from General Studies
Read More
Richard Daley College
Associates in Arts from Chicago
Read More
National University of Health Sciences
Bachelors from Biomedical Sciences
Read More
Farragut Career Academy
Diploma
Read More