Nancy Banda
Pevely,MO
Summary
Detail-oriented professional with strong skills in task prioritization and conflict resolution. Experienced in optimizing inventory management systems and enhancing customer experiences. Ready to support operational excellence and foster a collaborative work environment.
Overview
33
33
years of professional experience
Work History
Associate
Walmart
08.2022 - 04.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained new associates on inventory management systems and customer service protocols.
- Streamlined checkout processes to enhance customer satisfaction and reduce wait times.
Manager/Team Leader
Walmart
10.2017 - 04.2022
- Implemented training programs that improved employee performance and adherence to company policies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Wendys Restaurant
03.2012 - 09.2017
- Trained and mentored staff to enhance service quality and efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Led initiatives to improve operational workflows, resulting in enhanced overall performance of the restaurant.
- Developed employee schedules to maximize labor efficiency and meet customer demand.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
CPC Certified Professional Coder
Dominion Medical Management
05.2005 - 06.2014
- Reviewed and analyzed medical documentation for accurate coding compliance.
- Collaborated with healthcare providers to resolve discrepancies in patient records.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Monitored industry changes to adjust coding practices accordingly.
- Maintained strict confidentiality by adhering to HIPAA guidelines and ensuring sensitive patient information was protected at all times.
- Managed high-volume workloads effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
- Utilized advanced computer skills to navigate various software programs, further enhancing the efficiency of coding processes.
- Served as a reliable resource for both clinical teams and administrative staff by offering expert advice on proper code selection based on diagnosis or treatment specifics provided in the documentation received.
- Supported the implementation of new electronic health record systems, providing expert guidance on coding best practices.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all relevant guidelines and legislation.
- Participated in ongoing professional development opportunities to stay current on changing coding requirements and advances in healthcare technology.
- Collaborated with medical staff to ensure accurate documentation and appropriate coding practices were followed.
- Enhanced coding accuracy by implementing quality assurance checks and conducting regular audits.
Certified Professional Coder
University of Utah Hospital
04.1991 - 05.2005
- Analyzed medical records to ensure accurate coding and compliance with regulations.
- Collaborated with healthcare professionals to clarify documentation for optimal coding accuracy.
- Utilized electronic health record systems to input, manage, and retrieve patient data efficiently.
- Reviewed and corrected coding discrepancies to maintain quality standards in billing processes.
- Tracked and monitored requests for medical records release.
- Input data into computer programs and filing systems.
- Verified accuracy of patient information in medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
Education
No Degree - Medical Coding
Utah Career College
Salt Lake City, UT05-2019
Skills
- Customer service
- Computer skills
- Leadership qualities
- Workplace safety
- Decision-making
- Courteous and professional
- Inventory management
- Customer relationship management (CRM)
- Product merchandising
- Team leadership
- Service assistance
- Vendor management
- Task prioritization
Languages
Spanish
Timeline
Associate
Walmart
08.2022 - 04.2024
Manager/Team Leader
Walmart
10.2017 - 04.2022
Manager
Wendys Restaurant
03.2012 - 09.2017
CPC Certified Professional Coder
Dominion Medical Management
05.2005 - 06.2014
Certified Professional Coder
University of Utah Hospital
04.1991 - 05.2005
No Degree - Medical Coding
Utah Career College