Nancy Burke
Cape Coral,Florida
Summary
Customer Service Representative with a high level of organizational, multitasking, and problem solving skills. Ability to work well with others and establish strong customer rapport. Enhancing customer experience with active listening skills and excellent oral and written communication.
Overview
33
33
years of professional experience
Work History
Host
Olive Garden
Cape Coral, FL
10.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
CSR
Lee Health System
Cape Coral, Florida
11.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Focused in on Financial Assistance for patients facing financial challenges.
File Clerk
Kushner And Kushner
Ft Myers, Florida
12.2019 - 11.2021
- Examined, categorized and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Rural Carrier
U S Postal Service
Cape Coral, Florida
08.1990 - 10.2019
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up and delivered mail on time each day to over 650 boxes, taking into consideration mail volumes, weather and road conditions.
- Maintained accurate records of attempted mail items as required by post office.
- Picked up outgoing mail from letter boxes and in person from customers.
- Delivered mail and packages to customers on prescribed route while picking up parcels in need of rate calculations for mailing and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
Education
Certificate - Computer Skills For The Workplace
University of Georgia
Athens, GA07.2019
Associate of Science - Paralegal
Southwest Florida College
Ft Myers, FL06.1999
Skills
- Appointment Setting
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Information Inputting
- Credit Card Payment Processing
- Customer Service and Assistance
- Shipping and Receiving
- Patient and Empathetic
- Courteous with Strong Service Mindset
Timeline
Host
Olive Garden
10.2022 - Current
CSR
Lee Health System
11.2021 - Current
File Clerk
Kushner And Kushner
12.2019 - 11.2021
Rural Carrier
U S Postal Service
08.1990 - 10.2019
Certificate - Computer Skills For The Workplace
University of Georgia
Associate of Science - Paralegal
Southwest Florida College
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