NANCY B. YARNELL
Newark,Ohio
Summary
Hospitality and account management specialist with MBA and 34 years of experience designing tailored client journeys in complex environments. Delivered 99% success rate through operational management and cross-functional collaboration. Improved client experience to drive brand loyalty and repeat business.
Overview
35
35
years of professional experience
Work History
Senior Master Professional & Business Owner
J. Francia Beauty Boutique & Picasso's Salon
01.1992 - Current
- Operated a successful independent contractor business, assuming total accountability for account lifecycle success, financial booking, marketing, and client data management.
- Consultative Client Relations: Leverages active listening and deep industry expertise to uncover unspoken client preferences, delivering highly customized, premium service outcomes that encourage high-volume repeat and referral business.
- Managed physical inventory and coordinated vendor interactions while tracking industry trends to optimize operational efficiency and ensure product availability.
Manicuring Instructor & Program Manager
Mason Anthony School of Cosmetology
11.2022 - 08.2024
- Data-Driven Performance: Managed complex, highly regulated student data tracking systems (hours, attendance, grades) with meticulous attention to detail, achieving a stellar 99% state board pass rate.
- Developed structured schedules and lesson plans; documented programmatic work to enhance compliance and support continuous improvement.
- Cross-Functional Collaboration: Partnered with external industry leaders and school administration to communicate regulatory updates and manage guest speaker events seamlessy.
Senior Master Trainer & Technician
Charles Penzone Salons
04.2013 - 07.2021
- Collective Engagement: Established cross-functional partnerships with 40 professionals across 5 regional locations, enhancing alignment and consistency in service delivery.
- Service-Driven Excellence: Achieved high-volume client engagement and consistently met goals through strategic cross-promotion of internal business lines, enhancing overall brand experience.
- Change Management: Led implementation of operational processes, safety procedures, and product updates across multiple teams, ensuring smoother transitions and adherence to new standards.
Front Office Supervisor
Renaissance Downtown Columbus (Marriott)
08.2006 - 04.2013
- Acted as the dedicated point of contact for premium guests, managing the full lifecycle of complex reservations and creating high-quality, memorable travel experiences.
- Monitored and resolved real-time service disruptions, scheduling irregularities, and operational issues through swift collaboration across internal hotel departments, ensuring seamless guest experiences.
- Managed front office trip logistics and check-in/out workflows with precision, adhering to corporate and safety standards to uphold service quality.
- Supervised front office personnel and led onboarding and training of new hires, enhancing high-end service delivery and proficiency in reservation systems.
Education
Master of Business Administration (MBA) - Hospitality Management
Strayer University Online
01-2013
Bachelor of Science (BS) - Hospitality Management
The Ohio State University
08-2005
Managing Cosmetology License -
Northeast Career Center
05-1992
Skills
- Client journey management
- Client relations
- Consultative advising
- Operational management
- Cross-department collaboration
- Budget management
- Reservation systems
- Communication skills
- Service drive
- Adaptability
- Problem solving
- Interpersonal skills
Accomplishments
- Supervisor of the Quarter 2006 and 2013 - Renaissance Hotel
- Manager In Training 2008 - Renaissance Hotel
- Creative Team Trainer Charles Penzone - 2014
- Crystal Award Nominee Charles Penzone - Professional with the highest service sales 2015
- Promoted to Master Nail Technician Charles Penzone - 2015
- Promoted to Senior Master Nail Technician Charles Penzone - 2018
Timeline
Manicuring Instructor & Program Manager
Mason Anthony School of Cosmetology
11.2022 - 08.2024
Senior Master Trainer & Technician
Charles Penzone Salons
04.2013 - 07.2021
Front Office Supervisor
Renaissance Downtown Columbus (Marriott)
08.2006 - 04.2013
Senior Master Professional & Business Owner
J. Francia Beauty Boutique & Picasso's Salon
01.1992 - Current
Master of Business Administration (MBA) - Hospitality Management
Strayer University Online
Bachelor of Science (BS) - Hospitality Management
The Ohio State University
Managing Cosmetology License -
Northeast Career Center