Nancy Caballero

• Developed and implemented employee engagement initiatives to enhance workplace culture.
• Partnered with leadership to align HR strategies with business objectives, driving organizational effectiveness.
• Facilitated talent acquisition processes, including sourcing, interviewing, and onboarding top candidates.
• Conducted performance management training for supervisors to ensure consistent evaluation practices across teams.
• Analyzed employee feedback data to identify trends and recommend actionable improvements for retention strategies.
• Streamlined HR processes for improved efficiency and reduced administrative workload.
• Administered benefits programs effectively, ensuring employee understanding and satisfaction with their coverage options.
• Coordinated employee engagement activities and events, fostering a positive work environment that encourages collaboration and innovation.
• Ensured legal compliance by staying updated on relevant laws, regulations, and industry best practices related to human resources management.
• Developed and maintained strong relationships with internal stakeholders to better understand departmental needs and requirements.
• Managed and maintained HR systems and databases, ensuring accurate record-keeping of all employee information.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Collaborated with leadership to assess and improve policies across board.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Instructed senior leaders on appropriate employee corrective steps.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Fostered positive work environment through comprehensive employee relations program.

· Assisting managers in effectively responding to associate questions pertaining to time/ attendance, benefits, accommodations and policies

· Review and enter associate data within HRIS systems accurately.

· Plan and coordinate on site engagement activities to enhance inclusivity and connections among employees.

· Distribute communications to associates and leaders.

· Generate and assess data regarding business metrics such as attendance, attrition, engagement and labor.

· Educating associates on how to properly access provided resources in the Amazon A-Z app.

· Gathering information and escalating employee relation issues to partners.

· Responding professionally to associate questions, concerns or comments through multiple channels in a timely manner.

• Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED, and spinal injury management certifications
• Created departmental employee incentive programs such as employee of the month, team lunches, and employee appreciation events
• Addressed and handled personal relation issues among staff members
• Coordinated with higher management and executives on daily operations
• Performed safety drills and audits with monthly meetings and training
• Conducted lifeguard, swim lesson instructor, and safety certification training
• Engaged with guests and addressed any conflicts or issues
• Planned customer engagement activities during special company events and holidays
• Assigned work to team members and evaluated performance against standards
• Helped recruit, hire, and train department employees
• Managed supply inventory for the team and distributed resources to meet demand
• Settled disputes or helped solve other customer concerns
• Monitored and controlled expenses according to budgetary guidelines
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Guided patrons to exits or provided instructions in emergency situations.

• Assisting managers in effectively responding to associate questions pertaining to time/attendance, benefits, accommodations and policies
• Review and enter associate data within HRIS systems accurately
• Plan and coordinate on-site engagement activities to enhance inclusivity and connections among employees
• Distribute communications to associates and leaders
• Generate and assess data regarding business metrics such as attendance, attrition, engagement, and labor
• Educating associates on how to properly access provided resources in the Amazon A-Z app
• Gathering information and escalating employee relation issues to partners
• Responding professionally to associate questions, concerns, or comments through multiple channels in a timely manner
• Conducted background checks and orientation, coordinating new employee onboarding process
• Assisted candidates with application processes by answering questions about the application, performing background checks, providing I-9 forms, and handling drug screening paperwork
• Worked cross-functionally to optimize efficiency and execute on HR business processes
• Collaborated with Human Resources Business Partner to develop and execute human resources strategies, enabling business objectives
• Provided essential support to address individual HR needs of employees
• Safeguarded human resource information, maintaining employee confidence and protecting operations
• Identified opportunities to improve HR programs and proposed solutions to increase efficiency
• Partnered with and supported operators with employee issues including EAP, employee relations, general questions, benefits enrollment, employee engagement activities, and job recruitment fairs
• Documented, handled, and filed confidential forms
• Assisted with ADA and FMLA preparation for employees with proper documentation.